Port Assistant - Ardrossan, United Kingdom - CalMac Ferries Limited

CalMac Ferries Limited

Verified Company

Ardrossan, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reports to:
Port Manager

Vacancy Ref: 2435-SB

Contract:
Temporary for 6 months

Rate of pay:
£13.01 per hour, plus enhanced rates for unsociable hours and overtime.

Location:
Ardrossan & Troon

Hours per week:
Various positions available between hours per week

Date advertised: 13 March 2024

Closing date: 20 March 2024

CalMac Ferries Limited

About us

Caledonian MacBrayne operate the most extensive and complex ferry network in Britain, delivering 165,000 sailings to nearly 5 million passengers, annually, across Scotland's west coast.

We are a diverse, hardworking, and skilled team of just over 1800 individuals - delivering the service, often in the face of challenging conditions.

There's a powerful idea at the core of everything we do:
'We are the heart and soul of the places we sail to and the people we serve'. Our values - locality, bravery, and people first - define our history, propel us forward and guide our people today.

About the Port
The Ardrossan Port is located at the harbour, Ardrossan, KA22 8ED.

The Troon Port is located on Harbour Rd, Troon KA10 6DH.

Free on-site parking is available for staff at both Ports.

Your Role

As a member of the Port team, you will have a key role to play in ensuring that we deliver an amazing experience to all our customers, whether they are islanders, visitors from the UK or overseas or commercial customers.

You will also have key safety and security duties - assisting with maintenance of the pier, traffic management and all other duties connected with vessel movement, as well as making sure our ports meet our customers' expectations by undertaking various tidy up duties.

Day to Day Working
You will work a varied shift pattern, which includes weekends, bank holidays and evenings.

You may be required to start work early each morning and some shifts will mean you will finish after the last vessel has set sail for the evening.

Key Responsibilities

Ticket Sales, Printing and Distribution:

Process ticket sales accurately and efficiently.
Assist customers in selecting appropriate tickets for our services.
Operate ticketing systems and equipment for printing and distributing tickets.

Customer Interaction:

Provide excellent customer service by addressing inquiries, resolving issues, and offering assistance.
Communicate ticketing information, policies, and procedures to customers.
Assisting customers with amending/cancelling bookings and arranging accommodation/onward travel when service is disrupted.

Cash Handling:

Handle cash, credit card transactions, and issue receipts.

Data Entry:

Accurately enter customer and ticketing information into databases.
Record and relay sailing statistics.

Vessel Movement:

Ensure safe and secure mooring of our vessels, following established procedures.

Maintenance and Cleaning:

Perform routine maintenance tasks on the pier, including cleaning
Report any maintenance issues or safety hazards to supervisors.

Equipment Operation:

Operate equipment such as forklifts and vans.
Follow proper procedures for the handling of cargo and equipment.

Security and Safety:

Monitor the pier area to ensure the safety and security of personnel and property.
Enforce safety regulations and emergency procedures.

About You

There are lots of qualities that we look for in our employees, but above all, we need people who are resilient, _supportive, caring, hands on and positive.

_

To excel in your role, you will need:

A passion for delivering excellent customer service
Excellent verbal and written communication skills
To be proactive when it comes to problem solving
Attention to detail
Basic IT skills
To demonstrate our values on a daytoday basis
Have a good understanding of the CalMac services
To be able to commute to and from both terminals on a daily basis, ideally with own transport
Must hold a full UK Drivers Licence
Be flexible to working, as shift and weekend work will be involved
Be able to work with initiative as a selfstarter, without supervision
Be willing to be a team player in a dynamic, proactive, and fastpaced environment

Extra Benefits
CalMac Ferries Limited recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and a free travel on CalMac Ferries for yourself, spouse/partner, and dependents.

You will also be able to use your CalMac travel pass on Stagecoach bus route 585 and any other routes that are included in our reciprocal travel agreement.

You'll receive 37 days (pro rata) annual holiday entitlement (which includes bank holidays). You will be provided with full uniform and PPE as well as excellent training, development, and good career progression.

You will also receive unsociable hours payment of 12.5% for shifts which