- Own and oversee the complete uptime of all critical Business Platforms and Products as well as Technology Platforms across the Global Brambles Enterprise Networks.
- Develop agreed SLA's / OLA's for stability and availability for all critical Business Platforms and Products as well as Technology Platforms across the Global Brambles Enterprise.
- Manage the day-to-day operational delivery of our global Technology Services (TS) Services provided by both internal and external service providers and support the requirements of I&T users to maintain the Brambles "run" capability of a global function covering:
- Hosting Platforms across Edge (i.e. Production sites and Offices) and Cloud environments including Back-up/Recovery and DR.
- Identity and Access Management platforms operations in support of Cyber and Systems usage policies including AD Infrastructure, MFA, SSO.
- Network and connectivity infrastructure and Services including WAN, LAN, Wi-Fi, VPN, OT Connectivity.
- Network security including firewall platforms and firewall management across all Brambles direct and 3rd Party sites.
- End User Technologies including PCs, Mobiles, VDI, Audio & Video.
- Collaboration services including Email, Teams, SharePoint, O365.
- IT Service Desk.
- On-site Support and Service Management.
- Develop and provide IT Service Management including Incident Management (incl. Major Incident Management), Problem Management, Change Management, Configuration Management, Service Design, Service Setup, Service Transition Management, etc. across all Brambles Business Regions and Functions.
- Management and oversight of all company Infrastructure (End User Devices (PC/Mobiles), Edge and cloud hosting platforms, WAN's / LAN's / WIFI) across Brambles global locations.
- Where required and agreed ensure TS can provide round the clock extended hours operational services, standardised globally with measured and appropriate key performance indicators and appropriate service levels with internal and external suppliers.
- Establish, drive and be accountable for the IT Service Management, Technology platform strategies for IT Infrastructure and End User Technologies , that is part and underpins the wider Brambles I&T Strategy, whilst sustaining quality of service to these defined levels and bringing the current disparate regional support and delivery model into an agreed federated / Global delivery structure. - Improvement of the resilience of TS I&O Services to global best practice levels including high availability and failover.
- Establish an IT Service Management function covering all critical ITIL and SIAM practices, including but not limited to Incident Management, Change Management, Problem Management, Configuration Management, Service Transition, Knowledge Management underpinned by a fit for purpose CMDB.
- Improve and ensure agility, scalability, and supportability in the provision of technology and services in support of digital business services to enable our core business to respond to our market demand.
- Build the subject matter expertise within the function and organise resources into effective Service towers and approved projects whilst maintaining operational coverage and efficiency.
- Plan and forecast the operational and transformational services and activities managing them within the agreed and approved budgets.
- Bachelor's degree in Information Technology, or a related field.
- Master's degree is a plus.Relevant certifications in ITIL, IT governance, or related areas are highly desirable.
- Extensive and progressive experience in IT leadership roles, with a focus on Technology Platforms and Integration.
- Technical Background.
- Proven track record in successfully managing complex platform initiatives.
- Proven track record in managing large scale Service driven IT Operations.
- Strategic thinking and analytical skills in the context of platform and operations management.
- Excellent communication and stakeholder management skills.
- Strong leadership capabilities, with experience in leading high-performing teams.
- In-depth knowledge of IT governance frameworks, ITIL, and industry best practices.
- English
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Head of Technology Platforms - Addlestone, United Kingdom - Brambles
Description
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .
Job Description
Position Purpose
The Head of Global Technology Platforms is responsible for ensuring the uninterrupted uptime of all critical Business Systems, Platforms, and Infrastructure across the Global Brambles Enterprise. This role is pivotal in developing and maintaining Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) across the business and with suppliers for resiliency, stability and availability. They are the orchestrator of day-to-day operational excellence for global Technology Services, planning and maintaining resilient and secure hosting platforms (Edge and Cloud), network and connectivity platforms, end user technology platforms and collaboration services, end user support and comprehensive IT Service Management practices.
Major / Key Accountabilities
Qualifications
Experience
Skills and Knowledge
Essential Language
Preferred Education
BachelorsPreferred Level of Work Experience
More than 10 yearsRemote Type
Hybrid RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
