Jobs

    Administrator / Customer Service Clerk - Manchester, United Kingdom - Triumph Consultants Ltd

    Triumph Consultants Ltd
    Triumph Consultants Ltd Manchester, United Kingdom

    2 weeks ago

    Default job background
    Description

    Temporary Customer Support Officer / Admin x6 – Customer Contact Centre Reference no: TFGM TCL / 1 Pay rate: £14.50 per hour PAYE Hours per week: 37 Monday – Sunday, 07:00 – 20:00 This opening assignment is for 1-2 months City: MANCHESTER Work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends Office based initially but hybrid once induction has been successfully completed A Customer Support Officer is required to be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

    As a Customer Support Officer, you will form part of the Customer Contact Centre team, acting as the first point of contact for customers and stakeholders you will handle all queries and requests received into the Contact Centre, via telephone or in writing.

    These include issuing travel passes, making Local Link journey reservations, Contactless Payments enquiries, journey planning advice and much more.
    Handle incoming enquiries via phone, email, letter, social media and any other contact channels used.

    Ensure compliance with the provisions of the Data Protection Act with respect to the handling of personal data held for passes and permits purposes.

    Answer all incoming queries, requests and reports received via telephone or in writing, including but not limited to: travel, tickets and passes, pass applications, memberships, products, programmes, customer and stakeholder engagement.

    Resolve general enquiries received to contact centre where possible, utilising knowledge base.
    Maintain information on internal colleagues contact details in order to facilitate an effective service.

    Maintain an up to date understanding of policies, procedures and systems relating to travel, tickets and passes, applications, memberships, products and programmes, in order to provide the customer or stakeholder with an immediate response wherever possible.

    Support the implementation and administration of Smart Ticketing processes.

    To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised.

    For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates.

    If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

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