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Virtual Workplace Expert - Bristol, United Kingdom - AXA
Description
JOB PURPOSE
Provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support.
Working closely with other Workplace & Infrastructure technical, project and product, this role will involve the delivery of strategic direction and expansion of the AXA Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud based service.
You are part of an international Virtual Workplace team consisting out of 50+ virtual desktop experts managing 20+ Citrix farms for users.
The Virtual Desktop, with its supporting tools and dedicated infrastructure is a critical service to AXA GO and other customers, and provides the core of the desktop platform.
The role will require interaction with the tiered support chain and senior technical players in AXA Group Operations and the Business units.
KEY ACCOUNTABILITIES
Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists & architects.
Develop the business cases for usage of the correct desktop platforms to local and global customers.
Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
Assist Tech specialists within the team providing guidance, support and consultancy
Maintain expertise, working with other AXA Group Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies
Keep track of technical debt and provide solutions to mitigate.
MEASURES
Technical rollout timescales are devised and delivered OTOBOS
Client project delivery is completed within project timelines
Third line support provided to SLA and with appropriate knowledge sharing
Cost reduction targets are identified and met within specified timescales
Reporting is timely and accurate, and where possible automated
Evidence of consultancy to OpCo teams, regular minuted meetings, joint action plans, shared project proposals etc
Evidence of maintaining technical knowledge, eg course attendance, maintenance of consultancy qualification, attendance at vendor open days and product presentations
DIMENSIONS IMPACTED BY THE JOB
Directly responsible for :
Building new global Virtual Desktop Product and migrate use cases to the new product
Provide some services to users with hosted desktop in India (Cap Gemini), CEE, Poland etc
Consultancy to users not currently on AXA Group Operations managed services : EOL, Cognizant, Cap Gemini,...
Provide support for all AXA GO managed virtual desktops worldwide : Users worldwide.
KEY INTERFACE
Internal :
Workplace Product Managers & Owners, Distributed, Networks
Service Owners
Local Market Business Partners
CTO
External :
Entity Architects
Entity Business Security
Relevant contacts Group Solutions
Proximity based workplace support teams
Your Profile
SKILLS
Proven experience of working within a project environment providing technical leadership, design and performance enhancement
Proven experience in understanding and utilising new technology in this environment and in identifying and resolving problems.
Strategic understanding of broad range of Virtual Desktop technologies
Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly.
Ability to pass on relevant I.T. knowledge to others.
Ability to lead the development of I.T. solutions in Virtual Workplace
Ability to liaise with 3rd party suppliers and customers.
Solution design experience.
Must have a strong experience & understanding of the following technologies:
Citrix Xen Desktop 7.x plus legacy products
Citrix Cloud
Active Directory
Windows 11, Windows 10 & Windows Server 2012R2 > 2016 > 2019 > 2022
Deep technical knowledge and experience the following technologies required:
Broader Citrix product knowledge including Storefront & Netscaler
Citrix products that supplement XenApp and XenDesktop
Virtual Desktop Infrastructure environments incl ESX
Azure
Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service
SCCM and Intune Distribution process and endpoint management
Ivanti Appsense management and integration
Powershell scripting in the Citrix environment as required
Expertise in Agile/Scrum is a plus
Some flexibility in working hours is required (occasional over-time or weekend/holiday work)
Able to follow change management procedures and internal guidelines.
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive.
You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives.
This is your chance to build the tomorrow you want. Know you can.About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:State-of-the-art Data Technology to drive customer experience
State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
High-Performing Global Team for stronger partnerships with AXA entities
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
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