Customer Services - Islington, United Kingdom - BBS Recruitment Ltd

BBS Recruitment Ltd

Verified Company

Islington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Primary Job Function a Customer Service Agent

To put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.
To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices.
To provide all services in a customer focused, courteous and efficient manner.

Duties and Responsibilities' a Customer Service Agent

To deal with all customer interactions in a polite, friendly and efficient manner.
To use the relevant technology systems to provide high quality accurate advice.
To be readily identifiable as a Contact Islington agent. To always comply with the dress code and/or to wear the uniform provided.
To work shift patterns within designated Contact Islington operational hours including evening and weekend working.
To maintain records and produce statistics where necessary.
To monitor personal performance in terms of agreed personal work targets.
To comply with the Council's policies and procedures and ensure the confidentiality of customer information.
To attend training relevant to the purpose of the role.
To carry out other duties which are in line with the purpose and grade of the post.
To be an effective and productive member of a front line, customer focused team, contributing to meetings, team building, and continuous improvement.
To handle, process, and record payments by cash, cheque and credit cards.
To encourage customers to use all the facilities provided in the service and assist them in accessing information and services. To ensure that queues are effectively monitored and customer waiting times meet set performance standards.
Ensure all customer details are identified and recorded accurately on the relevant computer systems.
To work to a consistently high standard, and on own initiative, complying with systems developed to demonstrate quality, including external assessment and customer feedback.
To contribute to reviews of working practices and readily adopt new ways of working.