Medical Information Specialist - London, United Kingdom - EVERSANA

EVERSANA

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world.

How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry.

We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies.

Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences.

Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry.

We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building.

We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.

We are EVERSANA.

Job Description THE POSITION**:
Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients.

The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in
Poland, Ireland, the UK, Italy, Portugal, Germany or
Spain and the
job holder must be legally eligible to work in the European Union or in the UK

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:

Translation of English documents into the target language or viceversa, and delivering these translated responses either on the phone or in writing.
Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
Disseminate drug information either verbally or by written correspondence.
Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for postmarketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
Coordinate processes necessary for responding to qualityrelated complaints.

This process may involve interactions with personnel in the following departments:
Quality Assurance, Regulatory Affairs, and the complainant.

Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
Medical Writing
Oncall responsibilities on an as assigned basis.
All other duties as assigned.

EXPECTATIONS OF THE JOB**:

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Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
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Place of Work: Home Office or European Hub Office
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Hours: Europe working hours between 8am-6pm CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu.
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Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES**:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

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Education: Life Sciences or healthcare degree or equivalent
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Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
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Language: English C1 level is obligatory. In addition to mother tongue fluency in French is essential.