Customer Service Advisor - Buckinghamshire, United Kingdom - Cactus Search

Cactus Search
Cactus Search
Verified Company
Buckinghamshire, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

If you love customer service and are motivated by making life easier for others, you'll enjoy working at our client's professional office based in the Buckinghamshire area
, where helping people is always the number one priority.


Contract & Hours:
Permanent Full time 36 hours per week working a rotational shift pattern. Mon - Fri between the hours of 9am - 6pm. They will be required to work on Sat in 4 between the hours of 9am - 1pm.


About the role:


As our Customer Service Advisor, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.


Responsibilities as our Customer Service Representative will include:

  • Answering all Customer calls efficiently, professionally and at all times promoting all products & services
  • Responding to customer enquiries appropriately, ensuring all documentation is professional and correct
  • Dealing and attempting to resolve customer complaints
  • Recording and maintaining accurate policyholder information using the inhouse computer systems
  • Providing and maintaining exemplary levels of customer service at all times

Ideal person:


  • Great communication skills and listening skills, which you can demonstrate from any previous Customer Service roles.
  • Loves working and interacting with people in a fun, fast paced environment
  • Someone who can get the best from every situation
  • Loves learning, and takes every opportunity to have feedback and use it to improve
  • Enjoys the challenge of working to targets and seeing your performance improve
  • Is comfortable using a PC and speaking over the phone
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