Jobs
>
Redhill

    Data Management Quality Lead - Redhill, Surrey, United Kingdom - Cactus Search

    Cactus Search
    Cactus Search Redhill, Surrey, United Kingdom

    3 weeks ago

    Default job background
    Description
    Credit Risk & Collections Team Leader
    Redhill
    Ref

    Job Type
    Permanent
    Location
    Redhill
    Consultant
    About the Role

    We are looking for an experienced Collections & Credit Risk Team Leader for a fantastic, well established, exciting business based in the Redhill, Surrey area.

    This is a great opportunity and ideal for anyone currently in a Collections/ Credit Risk Leader role and keen to work in a more progressive and supportive environment.

    Main focus of this role is to - Motivate and inspire the team to success through ongoing quality assessment, coaching and mentoring; ensuring that the team delivers the best possible performance and remains compliant whilst promoting a positive and engaging working environment.

    Key tasks - Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives.

    Reporting progress to the Head of Collections & Credit Risk with an appropriate action plan when required
    Deliver effective monthly performance reviews and probationary reviews, ensuring appropriate SMART objectives and succession planning are in place
    Support the business to achieve operational efficiencies through digital first. Review team and departmental policies and processes to identify efficiencies and improved working practices to deliver an engaging customer experience which minimises bad debt write offs
    Create effective professional relationships with key stakeholders across the business and externally.
    Work closely with colleagues to share best practice and create awareness of department issues throughout the business
    Take responsibility for resolving escalated customer complaints through mutual resolution
    Work closely with HR on all aspects of people management including credit control - workload planning, recruitment, absence management, attrition, and disciplinary meetings
    Works as one team to drive and support company culture
    About the Role

    We are looking for an experienced Collections & Credit Risk Team Leader for a fantastic, well established, exciting business based in the Redhill, Surrey area.

    This is a great opportunity and ideal for anyone currently in a Collections/ Credit Risk Leader role and keen to work in a more progressive and supportive environment.

    Main focus of this role is to - Motivate and inspire the team to success through ongoing quality assessment, coaching and mentoring; ensuring that the team delivers the best possible performance and remains compliant whilst promoting a positive and engaging working environment.

    Key tasks - Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives.

    Reporting progress to the Head of Collections & Credit Risk with an appropriate action plan when required
    Deliver effective monthly performance reviews and probationary reviews, ensuring appropriate SMART objectives and succession planning are in place
    Support the business to achieve operational efficiencies through digital first. Review team and departmental policies and processes to identify efficiencies and improved working practices to deliver an engaging customer experience which minimises bad debt write offs
    Create effective professional relationships with key stakeholders across the business and externally.
    Work closely with colleagues to share best practice and create awareness of department issues throughout the business
    Take responsibility for resolving escalated customer complaints through mutual resolution
    Work closely with HR on all aspects of people management including credit control - workload planning, recruitment, absence management, attrition, and disciplinary meetings
    Works as one team to drive and support company culture
    Key Objectives - Understand the triggers for debt and manage a team of credit control team
    Effective problem-solving skills and able to analyse data to make timely and strategic decisions to improve collections & credit risk
    Demonstrate emotional intelligence through self-awareness, resilience, positive attitude, personal integrity, empathy, self-management, excellent interpersonal and influencing skills
    Previous Utilities/ Financial Services industry experience.
    Translates the business strategic aims into achievable goals and sets direction for the team and be able to delegate effectively
    Highly organised with a flexible and adaptable approach to working and the ability to cope with frequently changing environment, often multi-tasking
    Proactive and innovative approach in identifying opportunities for continuous improvement that will add value to the business
    Computer literate and competent with Microsoft Office, in particular word, outlook, excel, PowerPoint
    Please reach out to interest constantly on the hunt for the best candidates
    #J-18808-Ljbffr
  • Star OUTiCO

    Quality Lead

    2 weeks ago

    Star OUTiCO Slough, United Kingdom

    **Quality Lead**: · **Office Based**: · Star OUTiCO is recruiting for an exciting opportunity as a Quality Lead Our client is an international biopharmaceutical company, who are passionate about promoting health and wellbeing for all by developing a portfolio of innovative, next- ...

  • Balfour Beatty

    Quality Lead

    2 weeks ago

    Balfour Beatty London, United Kingdom

    **About the role** · SZC is ultimately owned by two shareholders, EDF and HMG. The shareholders hold their · investment in SZC through NNB Holdings Company (SZC) Limited. Over the course of the · current shareholding arrangements the shareholdings of the two shareholders will cha ...

  • UK Health Security Agency

    Quality Lead

    1 week ago

    UK Health Security Agency London, United Kingdom

    Job title -Quality Lead (Surveillance Systems & Bioinformatics) · Profession · - Surveillance Systems and Bioinformatics · Directorate · - Data Operations · Full Time equivalent · - 37.5 hours · No of Roles · - 1 · Contract Type · - Permanent · Location · - Home Working · UKHSA o ...

  • StarRez

    Quality Lead

    2 weeks ago

    StarRez London, United Kingdom

    **About us** · StarRez is on a transformational journey, with a loyal and passionate customer base we serve some of the most prestigious organizations in the world including Harvard University, Stanford University, National University of Singapore, University of London, Universit ...

  • Nuffield Health

    Training & Quality Lead

    1 week ago

    Nuffield Health Epsom, United Kingdom

    HEAD OFFICE · Training & Quality Lead · Training & Quality Lead · **Hybrid Working / Epsom | Customer | Permanent | Full-Time**: 37.5 hours per week · Competitive salary, depending on experience · Nuffield Health is the charity that's building a healthier nation, one day at a tim ...

  • Star OUTiCO

    Quality Lead

    2 weeks ago

    Star OUTiCO Slough, United Kingdom

    Location: Slough, Berkshire · Type: Permanent · Posted: 21 Mar 2024 · **Office-based**: · **Company Overview**: · Our client is an international biopharmaceutical company, who are passionate about promoting health and wellbeing for all by developing a portfolio of innovative, nex ...

  • WTW

    Quality Lead

    3 days ago

    WTW Redhill, Surrey, United Kingdom

    As Team Leader of one of our Scheme Events and Projects Teams at WTW, you will be making a difference within our leading and fast-growing pension administration business. You and your team will provide a high quality and valued service to our impressive portfolio of clients that ...

  • WTW

    Quality Lead

    5 days ago

    WTW Redhill, Surrey, United Kingdom

    As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business. You and your team will provide a high-quality and valued service to our impressive portfolio of clients which includes prestigious and market-leading glob ...

  • Practice Plus Group

    Quality Lead

    2 days ago

    Practice Plus Group London, United Kingdom

    **About The Role**: · Do you enjoy finding new ways to · **improve processes**? · If so, we are looking for an experienced · **Quality Lead** to join our South West London Integrated Urgent Care (IUC) team. Working closely with the · **Senior Service Manager**, · **Governance Man ...

  • Hft

    Quality Lead

    2 days ago

    Hft London, United Kingdom

    **Quality Lead - Eastern England** · Discipline: Quality and Governance · Job type: Permanent · **Salary**: £41,899 plus a car user allowance £3840 and home working allowance of £288 per year. IT equipment is provided to support the role. · Expiry date: 30 Sep :59 · Location - ma ...

  • The People Co.

    Quality Lead

    5 days ago

    The People Co. Watford, United Kingdom

    **Quality Lead** · **Watford** · **FMW40797** · **£25,000 - £30,000** · **The role** · **Key Duties will include**: · - Ensuring all production paperwork is completed and the HACCP system is being followed · - Conducting GMP, Glass and Plastic, Hygiene, and Finished Product audit ...

  • Medical Imaging Partnership Ltd

    Quality Improvement Lead

    3 days ago

    Medical Imaging Partnership Ltd Crawley, United Kingdom

    Prime Healthand Medical Imaging Partnership (MIP) is an independent sector company offering radiology services, including MRI and Ultrasound. · MIP's vision for radiology is to provide a personalised, high-quality service to patients in partnership with local clinicians using the ...

  • Air Products

    Quality Assurance Lead

    2 weeks ago

    Air Products Hersham, United Kingdom

    **Job Description and Qualifications** · At Air Products, we are investing in the production of clean hydrogen fuel for the mobility sector to decarbonize heavy-duty vehicles. We are also the global leader in creating technology solutions for capturing CO2 from fossil fuel conver ...

  • Air Products

    Quality Assurance Lead

    2 weeks ago

    Air Products Hersham, United Kingdom

    EU-UK-Hersham · **Job Description and Qualifications** · - Air Products is a world leading industrial gas company providing all sort of gases used in daily life. The Energy transition and Sustainability are key elements of our strategy. We manage projects in carbon capture and op ...

  • Air Products

    Quality Assurance Lead

    3 weeks ago

    Air Products Hersham, United Kingdom

    EU-UK-Hersham · **Job Description and Qualifications** · At Air Products, we are investing in the production of clean hydrogen fuel for the mobility sector to decarbonize heavy-duty vehicles. We are also the global leader in creating technology solutions for capturing CO2 from fo ...

  • Bromley Healthcare

    Quality Improvement Lead

    2 weeks ago

    Bromley Healthcare Orpington, United Kingdom

    Quality Improvement Lead - Band 8b · (to be confirmed at job evaluation panel) · £61,341 - £70,439 Inc HCAS per annum pro rata · The Quality Improvement Lead is a key member of the Safer Care team reporting to the Chief Nurse. They will lead on the delivery of Bromley Healthcare' ...

  • MLC Partners

    Quality Improvement Lead

    3 weeks ago

    MLC Partners London, United Kingdom

    **Quality Improvement Lead - Social Care** · Location: Remote with occasional travel to UK based sites · Rate: £ per day (Outside IR35) · Duration: 6-12 months (potential to go permanent) · Start date: March 2023 · MLC Partners are delighted to be partnering with a well-establish ...

  • Sanderson Recruitment Plc

    Data Quality Lead

    2 weeks ago

    Sanderson Recruitment Plc London, United Kingdom

    **Data Quality Lead - £60k · - £70k** · **London · - Hybrid Working Model** · **Benefits include**: Bonus, 10% non-contributory Pension, 28 days annual leave, Bupa & much more · Are you looking to move into a strategy focused role? · Leading business is looking to recruit a Data ...

  • The Royal Marsden NHS Foundation Trust

    Quality Assurance Lead

    2 weeks ago

    The Royal Marsden NHS Foundation Trust Chelsea, United Kingdom

    Providing a high quality service to our patients is at the core of The Royal Marsden NHS Foundation Trust. Therefore applicants will preferably have experience of working in a healthcare environment. As the Lead for Quality Assurance you will be working very closely with the Trus ...

  • Beazley

    Data Quality Lead

    2 weeks ago

    Beazley London, United Kingdom

    **Job Title**: Data Quality Lead · **Division**:Beazley Shared Services - Data · **Reports To**: Head of Data Value Management · **Key Relationships**: Customers of Data Value Management products and services, Group CDO, Data Leadership Team, Data Owners, Data Stewards, Platform ...