Jobs
>
Ipswich

    Contact Center Agent - Ipswich, Suffolk, United Kingdom - eTeam

    eTeam
    eTeam Ipswich, Suffolk, United Kingdom

    Found in: Jooble UK O L C2 - 1 day ago

    eTeam background
    Description

    Job Title:
    Contact Center AgentContract: 03 MonthsLocation: Ipswich, UK- Onsite

    The Role:
    Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.

    You may be required to answer queries via email and be asked to provide support to the administration and customer service team.


    Performance Objectives:
    Excellence

    • Forward on escalated calls in the correct manner
    • Maintain and develop knowledge of pension schemesPeople
    • Provide support to the administration team
    • Support team members during busy periods
    • Work as part of an effective teamClients
    • Answer the phones and respond to members queries to set service standards
    • Provide an efficient, professional service to meet all client/members' needs and to promote the company brand
    • Communicate with members via email
    • Make outbound calls when requiredFinancial
    • Hit individual (KPI of 50 calls per day) and team targets
    • Ensure timely completion of timesheetsEssential
    • Able to work to a high level of accuracy
    • Able to work well under pressure and meet targets
    • Interpersonal skills to include good written and verbal communication
    • Computer literate
    • Excellent customer service skills and a positive, customer focused attitudeAdvantageous
    • Experience in either DB or DC pensions administration would be an advantage
    • Experience working within a contact centre would be an advantage
  • eTeam

    Contact Center Agent

    Found in: Ziprecruiter UK C2 - 2 days ago

    eTeam Ipswich, United Kingdom

    Job Description · Job Title: Contact Center Agent · Contract: 03 Months · Location: Ipswich, UK- Onsite · The Role: · Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension sche ...

  • eTeam

    Contact Center Agent

    Found in: Appcast UK C C2 - 2 days ago

    eTeam Ipswich, United Kingdom

    Job Title: Contact Center Agent · Contract: 03 Months · Location: Ipswich, UK- Onsite · The Role: · Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be re ...

  • eTeam

    Contact Center Agent

    Found in: Jooble UK O C2 - 2 days ago

    eTeam Ipswich, Suffolk, United Kingdom

    Job Title: Contact Center Agent Contract: 03 Months · Location: Redhill, UK- Onsite · The Role: · Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be r ...

  • eTeam

    Contact Center Agent

    Found in: Jooble UK O L C2 - 2 days ago

    eTeam Ipswich, Suffolk, United Kingdom

    Job Title: Contact Center AgentContract: 03 MonthsLocation: Redhill, UK- OnsiteThe Role:Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to an ...

  • Inchcape Shipping Services

    Canada - Boarding Agent, Maritime Ship Agent

    Found in: Talent UK C2 - 3 days ago

    Inchcape Shipping Services Colchester, United Kingdom

    You Belong Here...Wherever in the World you find yourself. · We celebrate our wins as one team of many great people · With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over , professionals, spread across plus countries a ...

  • brandwatch

    Senior Systems Engineer

    Found in: Talent UK C2 - 3 days ago

    brandwatch Colchester, United Kingdom Full time, Permanent

    Brandwatch is the world's premier social suite, empowering over 7,500 of the world's most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media managemen ...

  • Inchcape Shipping Services

    India - Engineering Manager (Remote)

    Found in: Talent UK C2 - 3 days ago

    Inchcape Shipping Services Colchester, United Kingdom

    Who We Are: · At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global ...