Product Specialist - Glamorgan, United Kingdom - Digital Health and Care Wales

Digital Health and Care Wales

Verified Company

Glamorgan, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Infrastructure Support Operations Team oversees the monitoring of the IT Infrastructure and Services across NHS Wales.

We currently have a permanent opening for a Product Specialist (Monitoring) to manage and support the Monitoring Infrastructure and associated services throughout Wales.

We seek a self-driven individual with expertise in monitoring Windows server environments and a strong background in maintaining and managing intricate solutions both on site and in the cloud.

Familiarity with the NHS setting is advantageous, and additional value can be attributed to strong communication and problem-solving abilities.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

As a permanent member of the Infrastructure Support Operations Centre (ISOC) team, you'll have the opportunity to cultivate and maintain relationships with various IT departments and teams across NHS Wales.

Demonstrating mastery in at least one of the following technologies, along with a deep understanding of at least two others, is essential:

System Center Configuration Manager (SCCM)
System Center Operations Manager (SCOM)
Microsoft 365 Defender for Endpoint
SolarWinds Products including NPM, SAM, WPM, DPA, SRM, VMM, and UDT
Creating and managing SSRS/Power BI Reports
Hardware monitoring tools, such as Dell Open Manage Enterprise
Cloud Monitoring Solutions/Azure Monitor
Extensive PowerShell and automation experience
Strong verbal and written communication skills

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data.

The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development.

We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

Responsible for the implementation, operation, monitoring, support, maintenance, and continuous improvement of the systems supported by the Infrastructure Support Operations Centre (ISOC) team.

Offering guidance and expert advice on matters pertaining to the ISOC team.

Providing technical leadership and promoting best practices within the team's functional domain.

Overseeing incident, problem, change, and release management in accordance with ITIL guidelines.

Managing the support function, ensuring optimal deployment of skills and resources to meet or exceed all service levels and client requirements.

Establishing, operating, and ensuring adherence to business and service management processes and procedures.