Private Patient Co-ordinator - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To promote effective and efficient customer relationship management in respect of the Trust's Private Patient business.

To improve the paying patient's experience of private healthcare in the Trust by facilitating the provision of integrated and efficient services through frontline arrangements and driveup customer satisfaction.
Simplify and improve access to private patient services for the paying patient and the consultant.
Make Oxford University Hospitals Private Healthcare the provider choice for both the paying patient, or the patient's sponsor (medical insurance companies) and the consultant through enhanced customeroriented services and arrangements.

Private Patient Co-Ordinator, Band 4

Private Patient Service, Commercial Division

Full
- time (37.5 hours)

An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well-motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust

We are looking for a hard-working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills.

As a Private Patient Coordinator, you will coordinate and manage key administrative functions for private patients, providing a clear liaison/contact point for consultants, patients, carers, team members and referrers.

You will also be responsible for ensuring private patients receive a high quality, professional administration service and benefit from excellent customer service.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Implement arrangements that will ensure that all private patients of the Trust are identified and received into a friendly, caring, and comfortable environment that meets the expectations of the paying patient.
Initiate and maintain a warm, friendly, and supportive relationships with private patients throughout the duration of their admission and ensure that all their needs and expectations are reasonably met.
Continuously monitor and ensure that arrangements in place are adequate and effective for the continued comfort of the paying patient throughout the duration of the patient's inpatient stay.
Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust.
Deal with initial patient queries, comments, and complaints in accordance with the Trust's complaints procedure.
Receiving booking for private patient and liaise with consultants and secretaries to identify planned admissions.
Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission.
Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission.
Ensure information on EPR is kept up to date.
Liaise with Pre-Assessment department to ensure that patients are booked for Pre-Assessment prior to their admission.
Liaise with wards to confirm bed availability and book rooms for patients prior to admission.
Maintain accurate records of case dialogue in Compucar