After Sales and Special Administrator - London, United Kingdom - De Beers Group of Companies

De Beers Group of Companies

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**_Company Description

You'll make us shine _**You communicate easily and openly with your colleagues and enjoy being part of a talented and diverse team.

Whether creative or analytical, you are attracted by our fascinating product:
nature's hardest substance yet most tender gift.

Our two retail brands, Forevermark and De Beers Jewellers, work with the finest diamond cutters to bring customers the world's most beautiful diamonds.

Our diamonds inspire us to shine and we are committed to making a positive difference to the people and places we touch.

If you have the personality and skills to share our passion for all that diamonds can do, we'd love to hear from you.

We're the world's leading diamond company - a unique luxury business that thrives on the creativity, passion and knowledge of our people.

To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions. In return, we provide you with the space and support to grow and achieve your ambitions

Job Description:

As the Aftersale & Special Order Administrator you provide fast, effective and highly accurate administrative support for all aspects of the customer service process. Understanding the sense of urgency in serving our clients in the best manner possible.

You'll ensure that all orders are raised in SAP in a timely fashion according to what the After Sales & Special Order Assistant Manager has set out.

This will include managing all aspects of the PIMS and SAP processes, order raising, dismantling etc.

You'll also need to liaise with suppliers on the status of current orders and update all relevant teams of any changes.

Perform the Quality Control of all pieces under 2.5cts (no fancy coloured diamonds). During the absence of After Sales & Special Orders Assistant Manager you'll be required to cover for this role.

Main responsibilities are:

To raise all Aftersale and Special Orders in

SAP:
remakes/customization/RTV/Direct orders/repairs/remounts & new/not in stock

PIMS reference creation on Oracle and routing setup in SAP.

Tracking shipments

Updating this on the Tracking sheet on daily basis.
Weekly supplier chasing to ensure pieces are shipped on time.
Diamond attachments on SAP.
Carrying out dismantles and scrapping of pieces on SAP following completion confirmation from customer requests or when needed in order raising.
Chasing for CoC documentation and invoice related issues from suppliers when needed.
Organising booking in of inhouse orders/direct orders on SAP.
Organisation of all assay & special engravings when needed.
Scanning & filing all paperwork from SAP orders sent to suppliers & QC invoices/Coc documents.
Reception & organisation of shipments from logistics: picking Special Orders out of shipment, signing for pieces, hand shipment to QC, annotate due date & assay/Special engraving requirements.
QC of nonHJ orders; Aftersales & repairs and necessary SAP updating: under 2.5cts (no fancy colours)
Cover both Aftersales & Special Order roles during holiday or sick leave. eg active cross training.
Qualifications
Microsoft office and Outlook intermediate
Advanced Excel
SAP, Oracle of benefit
Excellent Communication skills, written and verbal
Experience of working with production flows and the tracking of orders with manufacturers and suppliers.
Jewellery making experience would be beneficial but not essential
English fluent speaking and writing, French/Italian beneficial but not necessary
Additional Information
A great working environment
25 days annual leave
The opportunity to develop your skills within a growing company
Fantastic pension scheme & more great benefits
Mental health is a top priority for De Beers Group
We offer free subscription to Headspace and have mental health first aiders

De Beers Group

We're the world's leading diamond company, powered by thousands of people around the world, with a mission to support local communities, protect our natural environment and shape a brighter future.

With headquarters in London and mines in four countries - Botswana, Canada, Namibia and South Africa - we are truly global.

Established in 1888, our expertise ranges from exploration and diamond recovery, to rough diamond sales and diamond jewellery retail.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are.

We provide equality of opportunity to enable everyone to fulfill their potential

Background Checks

Internal Employee Referral
Do you know someone who would fit this role? We appreciate your referrals. If your referral is successful you may be eligible for a reward. Rewards are applicable to De Beers Group internal employees only. For terms and conditions please see the De Beers Group UK referral scheme.

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