Head of Roc - Ashby-De-La-Zouch, United Kingdom - Optimised

Optimised

Verified Company

Ashby-De-La-Zouch, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role title:
Head of ROC (Remote Optimisation Centre)

Office location:
Ashby

Employment type:
Fulltime

Salary:
£55,000 £65,000 per annum depending on experience

About the role

As the Head of ROC (Remote Optimisation Centre) within Optimised, you are responsible for delivering the operational performance of the Energy, Reactive and Proactive engineering teams, ensuring all client engagements are managed effectively.

The ROC is part of the Managed Services division at Optimised delivering a 24/7 service in managing HVAC, Lighting and Energy services to our clients'.

You provide professional, efficient, organised, and flexible support to the Optimised leadership and management function, providing quality and timely support to team members across the business.

What is it like to work with us:

We strongly believe that our success depends on its culture and recognise that its our people who are our greatest asset.

We ensure our employees have the opportunity to work in a unique environment that is fun and down-to-earth, while having the support to perform to the best of their ability.

We make sure we celebrate our milestones and regularly collaborate.

On top of any localised events, we ensure our entire company can come together; to celebrate at our annual conference and after party.

What youll actually do

Review and track customer service delivery processes on a daytoday basis, identifying improvement areas where necessary to ensure high standards to our clients
Lead the ROC for key clients, serving as main point of contact where senior delivery expertise is required
Oversee the operations and delivery of all client engagements assigned to the ROC
Coordinate with other delivery units (Consulting / Engineering) and other OBUs (Operational Business Units within the Managed Services division to ensure that planning and mobilisation works enable efficient ongoing management processes
Development of all aspects of the ROC, including resources & capabilities, systems and processes in line with the overall objectives
Development of rigorous data management/health processes for all data types, including balance score cards and KPIs
Implementation and management of quality client service/helpdesk processes and systems
Work alongside Key Account Managers to identify priorities and client requirements and ensure the ROC is aligned to client requirements, contractual obligations and our values
Manage and support recruitment, onboarding, career planning, training and developing your team, including mentoring new and less experienced members
Visible and approachable leadership presence, to build the teams confidence to achieve commercial results and highquality standards
Be part of an oncall escalation team to support the team out of hours

What youll need

Previous operational experience in running a Bureau / Energy team
Significant knowledge and experience of the BeMS industry at an engineering level; Trend/Tridium/Cylon qualified
Ability to present open, honest and constructive communication with all staff and managers
High emotional intelligence listens and questions effectively, concise verbal and written communication skills and effective questioning/listening skills.
Eligibility to work in the UK

About you

A Leader that can mentor, develop and educate the team by example
Previous operational experience in running a Bureau / Energy team
A proactive attitude that brings drive, energy and passion to the role
High emotional intelligence listens and questions effectively, concise verbal and written communication skills and effective questioning/listening skills.
A proactive attitude that brings drive, energy and passion to the role

and our company purpose

About us

Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda.

With a combined team of highly trained professionals, Optimised operates from six office locations including Ashby, Blackpool, Bristol, Dumfries, Gloucester, and Sittingbourne; providing national coverage.

As a team, were easy going and take great pride in our work. From sales and marketing to engineering, were all striving to support sustainability.

Optimised is a certified B Corp, which means it has met rigorous standards of social and environmental performance, accountability, and transparency and we strive to run a professional, inclusive and transparent environment with like-minded people.

What we offer