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Junior Architect - Epsom, Surrey, United Kingdom - AtkinsRéalis
Description
French Job Description available below)We are seeking a talented and innovative ServiceNow Solutions Architect to lead our efforts in enhancing the user experience and self-service capabilities of our ServiceNow platform.
In this role, you will be responsible for designing and implementing front-end improvements such as self-service portals, conversational virtual agents, and user interfaces to streamline processes and enhance user satisfaction.
The ideal candidate will have a passion for user experience design, a deep understanding of front-end technologies, and a proven track record of delivering impactful solutions on the ServiceNow platform.
You will be responsible for leading ServiceNow projects, ensuring the successful delivery of solutions that align with best practices and industry standards.
This role involves collaboration with stakeholders, developers, and administrators to create a cohesive and efficient ServiceNow environment.Lead the design and architecture of front-end enhancements for the ServiceNow platform to improve self-service capabilities, user experience, and overall usability.
Develop and maintain a deep understanding of the organization's processes to design effective ServiceNow workflows.Collaborate with stakeholders to understand user requirements, pain points, and business objectives related to self-service and user experience.
Design and develop intuitive and user-friendly self-service portals, dashboards, and interfaces leveraging ServiceNow capabilities and front-end technologies.
Implement virtual agent solutions to automate common tasks, provide self-service assistance, and enhance user engagement.
Conduct usability testing and gather feedback to continuously iterate and improve front-end solutions based on user insights and best practices.
Integrate front-end enhancements seamlessly with existing ServiceNow modules and workflows to ensure a cohesive user experience.Provide technical guidance and mentorship to development teams on front-end development best practices and ServiceNow platform capabilities.
Collaborate with back-end developers, system administrators, and other stakeholders to ensure alignment and consistency across the entire ServiceNow ecosystem.
Stay current with industry trends, emerging technologies, and ServiceNow platform updates related to front-end development and user experience.Document design specifications, technical guidelines, and best practices for front-end development on the ServiceNow platform.
Bachelor's degree in Computer Science, Information Technology or related domain.
Proven experience as a ServiceNow Solutions Architect with a focus on front-end development and user experience improvements.
Deep understanding of ServiceNow front-end functionalities.
Experience with ServiceNow Service Portal development and configuration.
Strong knowledge of user experience design principles, usability testing methodologies, and accessibility standards (e.g., In-depth knowledge of IT Service Management (ITSM) and HR Service Delivery (HRSD) processes and best practices.
Strong understanding of web development technologies (JavaScript, HTML, CSS) and REST/SOAP API integration.Familiarity with scripting languages such as JavaScript & HTML.
Experience implementing virtual agent solutions using ServiceNow Virtual Agent or similar conversational AI platforms.
Excellent analytical and problem-solving skills with the ability to translate user requirements into effective front-end solutions.
Knowledge of ServiceNow performance tuning and optimization techniques.
Project management skills and experience leading technical teams.
When you start with us, you'll enjoy "Total Reward" , a package that can be tailored to your lifestyle, career and personal needs.
From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.
So, if you identify as having a disability, tell us ahead of your interviewTraining:
Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents.
AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop.
To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds.
Nous recherchons un architecte de solutions ServiceNow talentueux et innovant pour diriger nos efforts d'amélioration de l'expérience utilisateur et des capacités de libre-service de notre plateforme ServiceNow.
Le candidat idéal aura une passion pour la conception de l'expérience utilisateur, une compréhension approfondie des technologies frontales et une expérience éprouvée dans la fourniture de solutions efficaces sur la plateforme ServiceNow.
Vous serez chargé de diriger des projets ServiceNow, en veillant à la livraison de solutions conformes aux meilleures pratiques et aux normes de l'industrie.
Ce rôle implique une collaboration avec les parties prenantes, les développeurs et les administrateurs afin de créer un environnement ServiceNow cohérent et efficace.
Diriger la conception et l'architecture des améliorations front-end de la plateforme ServiceNow afin d'améliorer les capacités de libre-service, l'expérience utilisateur et la convivialité générale.
Développer et maintenir une compréhension approfondie des processus de l'organisation afin de concevoir des flux de travail ServiceNow efficaces.
Concevoir et développer des portails, des tableaux de bord et des interfaces de libre-service intuitifs et conviviaux en s'appuyant sur les capacités de ServiceNow et les technologies frontales.
Intégrer les améliorations frontales de manière transparente aux modules et flux de travail ServiceNow existants afin d'assurer une expérience utilisateur cohérente.
Fournir des conseils techniques et du mentorat aux équipes de développement sur les meilleures pratiques de développement front-end et les capacités de la plateforme ServiceNow.
Collaborer avec les développeurs back-end, les administrateurs système et les autres parties prenantes afin d'assurer l'alignement et la cohérence dans l'ensemble de l'écosystème ServiceNow.
Se tenir au courant des tendances du secteur, des technologies émergentes et des mises à jour de la plateforme ServiceNow en ce qui concerne le développement de l'interface utilisateur et les fonctionnalités de la plateforme ServiceNow.
Expérience confirmée en tant qu'architecte de solutions ServiceNow, axée sur le développement frontal et l'amélioration de l'expérience utilisateur.Compréhension approfondie des fonctionnalités frontales de ServiceNow.
Expérience du développement et de la configuration du portail de services ServiceNow.
Solide compréhension des technologies de développement web (JavaScript, HTML, CSS) et de l'intégration des API REST/SOAP.
Familiarité avec les langages de script tels que JavaScript et HTML.
Expérience de la mise en œuvre de solutions d'agents virtuels utilisant l'agent virtuel ServiceNow ou des plateformes d'intelligence artificielle conversationnelle similaires.
Connaissance des techniques de réglage et d'optimisation des performances de ServiceNow.
