- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
- This role will include fault finding on breakdown call outs and system work repairs.
- Deliver Customer Service Excellence at every opportunity.
- Work towards KPI's and support our Sales Department.
- Follow procedures and processes set by Field Service and support Field Sales Initiatives.
- All activities above will be supported by a well-established team of Operational Support Technicians and training department.
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
- Must have experience in the service & repair of Ground Source & Air Source Heat Pumps.
- Ideally hold their F-Gas qualification.
- Excellent customer service skills.
- A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
- An extremely flexible and adaptable approach is required to ensure our customer's expectations are exceeded.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
- The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
- We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
- We care about the health and wellbeing of our employees and have an occupational health programme in place to support them.
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Field Service Heat Pump Engineer - Scotland, United Kingdom - Vaillant Group U.K. Ltd
Description
WHAT YOU WILL DO
WHAT YOU BRING ALONG
WHAT WE OFFER
