- 3+ years working in enterprise customer success, account management, professional consulting, professional services for a SaaS company, or similar. Perhaps looking after between 20-80 accounts overall.
- A passion for helping solve customer problems.
- Able to demonstrate product and technical acumen, with the ability to learn quickly and apply product knowledge appropriately to customer pain points.
- An ability to take initiative, work independently and get things done
- Excellent communication and interpersonal skills, with attention to detail
- Have a passion for startups, digital transformation and AI and machine learning.
-
Customer Success Manager
1 day ago
createselect London Area, United KingdomWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. · Based in West London, our client is driven by the core belief that getting products in front of online buyers acro ...
-
Customer Success Manager
1 week ago
Doceree London Area, United KingdomDoceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI ...
-
Customer Success Manager
1 day ago
FullCircl London Area, United KingdomWe go FullCircl · FullCircl connects the insight you need when it matters most. We partner with more than 700 of the UKs leading banks, insurers and FinTech to deliver market leading insight on their business customers. Clients use our product to solve three mission critical busi ...
-
Customer Success Manager
1 day ago
Talented Recruitment Group London Area, United KingdomAre you a Customer Success Manager with significant experience within the Travel Sector? · Do you experience of travel reservation systems used by travel companies and tour operators? · Would you like he opportunity to play a key role in the development, implementation and ongo ...
-
Global Head of Customer Success
1 day ago
Tag London Area, United KingdomGlobal Head of Customer Success · Why choose Tag? · We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global ...
-
Director of Customer Success
5 days ago
Automation Anywhere London Area, United KingdomThe Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. ...
-
Assistant Tax Manager
1 day ago
Pro-Recruitment Group London Area, United KingdomCorporate Tax Assistant Manager · £65,000 + bonus & benefits · London, hybrid working model with 3 office days · A specialist, UK-headquartered financial services consultancy business is recruiting an ambitious Assistant Tax Manager to join their high-performing team in the City ...
-
Interim Programme Manager
1 day ago
Veredus London Area, United KingdomInterim Programme Manager · We seek, on behalf of our client, a talented and experienced Programme Manager with excellent stakeholder management skills to project manage the design and delivery of this exciting programme from early stages to completion. · You will have worked i ...
-
Senior Project Manager
16 hours ago
EVEREC London Area, United KingdomJob Title: Developmental Project Manager - Solar PV · Working Arrangement: Hybrid - London HQ (Flexible Hours) · Salary: £65,000 - £75,000 · Opportunity to work across PV, EV charging, and Battery Energy Storage System (BESS) projects, providing diverse experience and exposure to ...
-
Pension Communications Consultant
1 day ago
Alexander Lloyd London Area, United KingdomAre you an experienced Pension Communications Consultant looking for the next step in your career? Then this could be the role for you Working within a small yet highly successful Communications team within a larger Pension and Actuarial firm your will be responsible for providin ...
-
Fella and Jones London Area, United KingdomSenior Merchandiser - 12 Month Fixed term - Contemporary Women's -High growth DTC · Salary up to £65k · London- Hybrid 3 days office-based · Are you looking for an exciting new Senior Merchandiser role with a brand that has a point of difference? · Fella and Jones have exclusi ...
-
Interim Project Lead
3 days ago
Lainston Partners London Area, United KingdomLong Term Freelance/Interim Opportunity. · We are actively seeking an Interim Project Director to spearhead a significant water and wastewater treatment project in the London area, available for immediate start. · As a leading company in the industry, our client upholds the high ...
-
Audio Visual Manager
3 days ago
LAW CHOICE RECRUITMENT London Area, United KingdomAV Manager - in a prestigious law firm - £55k · This very successful mid-sized firm is seeking a skilled Audio-Visual Manager to support their legal professionals in delivering high-quality presentations and external events, virtual meetings, and courtroom technology solutions. · ...
-
Production Night Shift Manager
1 day ago
Alexander Steele Recruitment London Area, United KingdomAlexander Steele continue to work in partnership with this market leading Food Manufacturer based in London who have grown consistently year on year for the last 5 years with growth projected to continue for the next 5. · Due to the ongoing success & significant investment, the b ...
-
Project Manager
4 days ago
MBN Solutions London Area, United KingdomProject Manager – Finance Consultancy - £100k – (Hybrid – London) · Do you enjoy complex challenges and delivering successful projects? · We are a leading provider of trade lifecycle management solutions for financial institutions. We seek a Project Manager to join our growing Eu ...
-
Senior Product Manager
3 days ago
Harmonic Operations™ | Certified B Corp London Area, United KingdomSenior Product Manager | Deep Tech SaaS Start-up | London · Harmonic is thrilled to partner with a market-leading Deep Tech start-up in their search for a dynamic Senior Product Manager to spearhead new developments in the product team and drive the company's growth during an exc ...
-
Project Manager
1 day ago
Capstone Property Recruitment London Area, United KingdomASSISTANT PROJECT MANAGER - PROJECT MANAGER · £40,000 - £55,000 + PACKAGE · LONDON · Capstone is working with a Project Management and Design Management consultancy to recruit an Assistant Project Manager - Project Manager. From pre-feasibility to successful completion, our clien ...
-
Clinic Manager
3 days ago
Compass Associates London Area, United KingdomClinic Manager | Veterinary General practice · £40,000+ and a wealth of benefits · Small Animal Clinic in South West London · Established Team + Varied Case load · Are you a Head RVN looking for something new? · A Veterinary Nurse ready to take on a new challenge? · We are workin ...
-
PMO Manager
3 days ago
Moston London Area, United KingdomI'm currently representing one of my clients who are looking for a PMO Manager · Location: Home Based with occasional travel to Milton Keynes and London · 40 hours a week 8am-4pm · Salary: £35k - £55k · There is a new and exciting opportunity to work in the Projects business un ...
-
Asset Manager
1 day ago
harley recruitment London Area, United KingdomAsset Manager London Permanent £65,000 per annum plus excellent benefits and bonus · Are you ready to take your career to new heights? · Join our client's dynamic Surveillance Department in the heart of London as an Asset Manager and become a key player in shaping the future of ...
Customer Success Manager - London Area, United Kingdom - HERDSEARCH - Follow your people
3 days ago
Description
Customer Success Manager
London | AI - Machine Learning - Automation SaaS startup
Hyper Growth - Series B
Why should you apply?
I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI applications that they are building.
You will be their number two, coming in to a very new team helping build processes, establish the the overall CS function as well as help shape the the future structure.
Working closely with the Sales, Growth and Engineering teams, and reporting directly to the co-founders, the ideal individual is someone with a track record of making customers successful with complex technology while consistently meeting and over achieving targets.
AI, Automation, Video, Camera Vision, Machine Learning / Vision would be the kind of tech you would be working with or a history of speaking with developers around need would be very beneficial.
You could be a great fit if you have
As our Customer Success Manager
You will be responsible for owning the full customer journey and life-cycle post sales and ensuring customers gain maximum value from the software in every aspect of their day to day operations. We are looking for resilient and confident individuals to bring the CS function to the next level.
You will bring your personal experiences to the team, our clients value input and are always welcome to learn new and better ways of doing things.
You will have technical curiosity coupled with a desire or current understanding of the specific industry such as Machine Learning, AI, Machine or Camera Vision. A powerful mindset with a nurturing head to find solutions and create clarity.
You will love to be logical and methodical in your approach to the customer success mission, able to manage accounts to drive product intimacy, identify additional revenue opportunities, minimise churn and drive customer satisfaction.
What will you do?
Strategic Lifecycle Success Mapping - Be able to effectively translate customer business cases into a measurable and attainable value roadmap. Ability to review, revise and adapt a success roadmap based on customer's changing circumstances or requirements.
Customer Facing Experience - You have extensive customer facing experience, especially with Enterprise customers
Effective Change Management - Be able to assess customer's change management needs, provide guidance and support. Able to co-design and implement activities and initiatives aimed at change management facilitation. Internally can drive change initiatives aimed at process improvement/customer outcomes.
Superior Project Management - Be able to identify, initiate, and drive project initiatives against defined success criteria.
Active Listening and Versatile Communication - Be able to communicate in a timely manner with clarity and purpose. Skilled at anticipating questions/issues and proactively addressing them. Understands the importance of visible communication and information sharing where relevant. Applicable to both customer and internal communication.
Passionate Product Knowledge - Be able to contextually demonstrate the products key features and benefits. Understand the limitations of the product and can easily provide best practice related to user case or problem statements and also be able to present a product roadmap.
Diverse Industry Knowledge - Understands key drivers in customer's business model and wider, competitive landscape. Familiar and comfortable in discussing business performance against key business goals and kpis. Be able to Identify behavioural industry trends and pro-actively share tips and tutorials on how customers can adapt software to address trends using media content that will reach global audience (webinars etc)
In-depth Discovery & Process Mapping - Able to identify the need for discovery. Runs and documents discovery in a structured and robust way, pulling relevant resources where necessary. Performs process mapping aimed at understanding the 'as is' as well as potential product improvements. Runs process mapping in such a way to get the most out of it - can easily identify adoption or growth opportunities, as well as risks.
Versatile Stakeholder Engagement - Able to engage internal and customer stakeholders at different seniority levels in a meaningful and purposeful way with communication and engagement strategic in nature.
Herdsearch is a RESUH Brand, leading Partnership Consultants working with multiple start-ups and established product teams for scale and leadership.
