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Customer Success Manager
2 weeks ago
createselect London Area, United KingdomWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. · Based in West London, our client is driven by the core belief that getting products in front of online buyers acro ...
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Customer Success Executive
1 week ago
Christopher Keats Media Limited Camden Area, United KingdomOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to ...
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Customer Success Analyst
1 week ago
Radar Camden Area, United KingdomAt Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fre ...
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Customer Success Analyst
1 week ago
Recruiters Camden Area, United KingdomWhat's the opportunity? · Enjoy the challenge of working in a fast paced multinational? Have experience working with, analysing and understanding data in order to provide insights? · One of the world's biggest brands, renowned for connecting professionals all over the globe, is l ...
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Customer Success Manager
1 week ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Camden Area, United KingdomThe Company: · VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet · Now officially recognised as a global player with expansion into the US market. · A company with a mission To support career & growth opportunities for ...
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Customer Success Manager
2 weeks ago
HERDSEARCH - Follow your people London Area, United KingdomCustomer Success Manager · London | AI - Machine Learning - Automation SaaS startup · Hyper Growth - Series B · Why should you apply? · I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully ...
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Customer Success Manager
1 week ago
FullCircl Camden Area, United KingdomWe go FullCircl · FullCircl connects the insight you need when it matters most. We partner with more than 700 of the UKs leading banks, insurers and FinTech to deliver market leading insight on their business customers. Clients use our product to solve three mission critical busi ...
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Customer Success Manager
1 week ago
FMC Talent London Area, United KingdomAre you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction. · The company · Our client is changing the archaic way Co ...
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Global Head of Customer Success
2 weeks ago
Tag London Area, United KingdomGlobal Head of Customer Success · Why choose Tag? · We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global ...
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Senior Customer Success Manager
6 days ago
Ashmore Nicholson Group London Area, United KingdomSenior Customer Success Manager. SaaS. £55,000 - £65,000. · Join the Exciting World of Customer Experience Innovation · ...
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Customer Success Manager UK
1 week ago
Magma Math London Area, United KingdomWe are seeking a UK Customer Success Manager. Magma is renowned for transforming the educational landscape in both Sweden and the United States - today, over 70 % of all · Swedish schools use Magma and we're present in 34 US states. We are now poised to make a significant impac ...
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Customer Success Technical Team Leader
2 weeks ago
MyAssets London Area, United KingdomAbout MyAssets: · MyAssets is a dynamic and innovative B2C start-up within the FinTech industry. Our cutting-edge application empowers customers to securely store and manage their personal assets, providing them with the tools and insights to make informed financial decisions. Ou ...
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Grey Matter Recruitment London Area, United KingdomExciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. · The Company: · Market-leading video advertising platform · Rapidly expanding business, with huge growth plans across the UK, US and Europe · Pre-IPO with ov ...
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Grey Matter Recruitment London Area, United KingdomExciting opportunity to join a true pioneer in the video advertising space as they continue to scale. · The Company: · Market-leading video advertising platform · Rapidly expanding business, with huge growth plans across the UK, US and Europe · Pre-IPO with over $100M in VC f ...
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Customer Service Advisor
1 week ago
The Law Support Group Camden Area, United KingdomWe are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis. · You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range ...
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Lead Product Manager
3 weeks ago
LEADABLE London Area, United KingdomWe are looking for a Product Lead to lead the development of a low-latency financial data software platform with a focus on real-time analytics. · You will be responsible for the product strategy, planning, and execution throughout the product life cycle. You will develop a produ ...
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Senior National Account Manager
1 week ago
Vertical Advantage Camden Area, United KingdomThe Business: · They are one of the most well known businesses in the drinks category and have have had great success building the brand in the grocery and on trade scene to become the most recognised brand in the scene. And it's not just in the UK that they thrive, they are cons ...
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German Speaking Account Manager
2 weeks ago
Concentrix London Area, United KingdomImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for an Account manager to join our team. Today. · We are Concentrix. We are dedicated to creating success ...
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Vice President of Product Development
3 weeks ago
VerifyMy London Area, United KingdomAbout VerifyMy: · VerifyMy's vision is to safeguard children and society online. We provide safety tech solutions to solve critical societal problems. We offer online platforms frictionless, trustworthy solutions to maintain their integrity, protect their reputation and safeguard ...
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Sales Manager
1 week ago
DA Financial Trading Recruitment Camden Area, United KingdomA Financial Trading company based in London are looking to recruit an 'Prime Sales Manager' · This role would suit experienced Institutional Sales (or Trader) candidates from a retail FX/CFD environment who can leverage their existing client base. · The role offers flexibility in ...
Director of Customer Success - London Area, United Kingdom - Automation Anywhere
2 weeks ago
Description
The Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product Management, and Marketing leadership teams to create world class customer experiences and processes to minimize customer churn, maximize customer retention and expand existing account revenue gained through upselling our product portfolio.
This role will focus on implementing and running the day-to-day operations of the team, driving product adoption, partnering with Sales, Renewal and Services teams to drive NRR/GRR growth, and identifying future product opportunities for our product team. As the ideal candidate, you thrive in all aspects of customer revenue growth, onboarding, training, product adoption and retention management, are adept at building and scaling processes, and love using data to drive business decisions and growth.
This leader will be responsible for building and leading an organization who will serve as our experts to guide customers in their Intelligent Automation journey and grow their program. In this role, you will work with the executive leadership team to define the current and future Customer Success strategy. Also, this person will lead set of pivotal initiatives related to the Customer Success business, taking open-ended desired outcomes, and developing / implementing an approach, conducting research / analysis, and synthesizing information into thoughtful recommendations.
You Will Be a Great Fit If You Have
10+ years' experience in customer success, strategy and engagement or similar role
Bachelor's degree required, Advanced degree or MBA preferred.
Expertise in driving revenue through upselling to enterprise level customers.
Expertise optimizing NRR and GRR in a multi-product SaaS company.
Proven experience in leading a high-performance customer success team.
Positive and inspirational leader with proven strategy and execution skills.
Solid understanding of marketing planning, budgeting, and driving results.
Experience doing data analysis, modelling, and/or financial analysis to support or drive business decisions.
Influencing using value based selling
Strong passion for serving and understanding customers.
Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts.
You Excel In These Key Competencies
Outstanding organizational and people skills, a master communicator who can speak to all levels of the organization and lead complex, cross-functional projects.
Strong track record of leading and coaching people as well as building teams across geographies, both local and remote.
Ability to prioritize, problem solve, multi-task, and work independently in a dynamic and rapidly changing workplace.
Excellent presentation and relationship management skills - strong verbal and written communications skills – with a customer first attitude.
Interpersonal skills to help nurture customer relationships and work with cross-functional teams.
Strategic thinker that can see beyond the day-to-day to help reach marketing and sales goals, create a stronger brand, and improve the customer experience.
Ability to navigate operational complexity working effectively in a matrixed environment and managing through influence.
Domain expertise in AI based technologies, project lifecycle management and business modelling.
Why Automation Anywhere?
At our company each person brings their unique talents to work as a team and make a difference. As the leader in Intelligent Automation, we provide a very compelling product where our teams are breaking new ground every day and given an environment to grow their skills and have fun along the way. Our technology is the game changer, and our people give us the edge to better our world and go be great
