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    German Speaking Account Manager - Newcastle upon Tyne, United Kingdom - Concentrix

    Concentrix
    Concentrix Newcastle upon Tyne, United Kingdom

    Found in: Appcast UK C C2 - 5 days ago

    Default job background
    Technology / Internet
    Description

    Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

    We are looking for an Account manager to join our team. Today.

    We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

    The future team member that will love this job will manage client accounts and develop processes to ensure fantastic relationships with clients. You will call existing customers on behalf of our clients to renew and expand the service relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

    You Have

    • 4+ years working in sales or account management
    • 4+ years working in a technical environment
    • Experience in high-volume calling
    • Experience with customer experience and sales
    • Enthusiasm for new technology
    • MS Office experience (Word, PowerPoint, Outlook)
    • Experience working with or similar Client Relationship Management tool
    • Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
    • Implement high level of decision making

    You Will

    • Ensure that client's customers are satisfied with our client's services and resolve escalated issues
    • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
    • Evaluate our client's customer needs and propose potential solutions
    • Be a single contact for our client's customer
    • Use data to fix customer concerns/roadblocks prohibiting satisfaction
    • Manage external competitive pressures and handle objections
    • Work with multiple partners, building relationships with decision-makers at all levels
    • Manage sales territory and achieving monthly quotas
    • Negotiate in tough situations
    • Identify risk and barriers to success; develop contingency plans
    • Identify opportunities for additional product or service sales
    • Use data to help influence buying/renewal process
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