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    Account Manager - Newcastle upon Tyne, United Kingdom - Zynk

    Zynk
    Zynk Newcastle upon Tyne, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description
    Location: Newcastle Upon Tyne

    About Us:
    At Zynk, we specialise in providing innovative integration and automation solutions to streamline business processes. Our mission is to empower our clients to optimise their workflows and enhance productivity through our cutting-edge technology and dedicated support.

    Job Description:
    As a Zynk Account Manager, you will play a pivotal role in ensuring a seamless experience for our customers from the initial project implementation and ongoing support. You will serve as the primary point of contact for all customer inquiries, effectively managing relationships and driving customer satisfaction. Your responsibilities will encompass coordination with sales, technical support, and development teams to deliver outstanding service and identify opportunities for upselling our solutions.

    Key Responsibilities:
    • Serve as the primary liaison between Zynk and our customers, ensuring prompt and effective communication.
    • Manage customer accounts throughout the entire lifecycle, from initial project to ongoing support and beyond.
    • Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for additional products or services.
    • Identify change requests over technical support enquiries and provide proposals and costs.
    • Work closely with technical support and development teams to ensure timely resolution of customer issues and effective project implementation.
    • Lead calls and meetings with multiple stakeholders, including customers, internal teams, and external partners.
    • Actively seek opportunities to upsell Zynk products and services based on customer needs and usage patterns.
    • Maintain accurate records of customer interactions and activities in the CRM system.

    Qualifications:
    • Highly customer-focused with a passion for delivering exceptional service.
    • Exceptional organisational skills and attention to detail.
    • Confidence and proficiency in leading calls and meetings with multiple stakeholders.
    • Some experience in sales or a strong interest in learning sales techniques.
    • Basic technical experience or a strong technical aptitude to effectively understand and communicate technical concepts.
    • Excellent communication skills, both verbal and written.
    • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

    Benefits:
    • Competitive salary and performance-based incentives.
    • Comprehensive benefits package including health insurance, retirement plans, and more.
    • Opportunities for career growth and advancement within the company.
    • Dynamic and collaborative work environment with a focus on innovation and excellence.
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