Head of Investments Propositions - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Meeting more needs of Mass Affluent customers is a strategic growth priority for Lloyds Banking Group.

We're focused on designing new digitally-led propositions for the mass affluent customer segment, helping them not only with their everyday needs, but with their life goals and future plans.

We're building an enthusiastic, passionate new team to help usplay a broader role in the lives of Mass Affluent customers and deliver our growth ambitions.

We're looking for people to join our Customer Propositions team, who will design, develop and refresh the propositions for Mass Affluent customers.

What you'll be doing?

In doing so, you'll be collaborating with colleagues in the Mass Affluent team and across the Lloyds Banking Group (e.g., in Insurance, Pensions and Investments division, Embark, Scottish Widows) to design and deliver customer experiences that motivate andsupport individuals to invest for achieving their long-term goals.

These propositions and experiences will be aligned and integrated with the wider Mass Affluent Proposition strategy.

Consequently, you'll both, own the strategy and roadmap for the Mass AffluentInvestment propositions and influence the evolution of the wider Mass Affluent proposition strategy.

A key part of your role will be line manager accountability for a team of colleagues in the Investment Propositions team.

This would entail aspects such as recruitment, coaching and supporting career development etc.

We're looking for people who:

Are energised about the Bank's purpose of Helping Britain Prosper
Intellectually curious, natural problem solver and focused on finding the better answer
Able to be agile, take initiative and work in a 'startup' mindset and happy to wear different hats to address evolving priorities
Have experience of and love working in multidisciplinary teams are inherently collaborative and not hierarchical
Excited about developing digitalfirst propositions to solve customer problems
Take initiative and not hesitant to challenge the status quo and traditional ways of thinking,
Can demonstrate our values and play a meaningful role in building our team and culture

Skills and experience we're looking for:

Essential

Deep knowledge and experience of the UK Retail Investments industry products and services, with a particular focus on distribution of retail investments including D2C, guidance and advice propositions
Knowledge of industry developments and innovation in digitalfirst distribution models of retail investments
Conversant with economics, commercial and regulatory parameters and governance frameworks associated with distribution of retail investments in the UK
Proven track record of developing customer value propositions and conversant with associated capabilities such as customer insight generation, competitor analyses, segmentation, pricing etc.
Strong influencer and ability to collaborate with and manage a wide group of stakeholders
Experience and familiarity of processes and frameworks in developing digital value propositions
Ability to think conceptually as well develop detailed plans to bring proposition concepts to life
A visible leader happy to 'do' as well as lead. with a track record of creating an inclusive environment and managing high performing teams

Desirable

Experience in innovation and launching digital/digitalfirst propositions to distribute retail investments in the UK

So, what can we offer you in return
In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

We support the principles of agile workingand are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So, if you think this is the role for you, we'd love to hear from you Together we make it possible.