- Carry out recruitment and selection of new team members in accordance to Jemca's recruitment policy, hiring new recruits with the necessary skills to perform their new role.
- Establish and agree individual targets for your team members to ensure everyone is aligned to their responsibilities and personal development.
- Ensure the Aftersales team attend all company and manufacturer training when it's needed.
- Encourage, support, and motivate the team, making it an enjoyable environment.
- Appraise & Coach the team to maximise their potential and the department's success
- Be involved directly with customers daily.
- Train and motivate staff to deliver the best possible service to make our customers happy.
- Resolve all customer complaints by following team procedures and regain customer satisfaction.
- Monitor the daily financial performance of the department and take corrective action when needed.
- Monitor and maintain effective cost control for the department.
- Regularly review the department's debt status and react with actions when needed.
- Control the invoicing procedure to ensure accuracy on all job costs.
- Regularly review all pricing policies including labor rates, fleet discounts, parts pricing/oil rates and competitor analysis and adapt where needed.
- Develop and operate advertising and promotional activities alongside the Service department marketing plan.
- Review the costs and effectiveness of marketing spend regularly for the department.
- Monitor workshop product and performance daily across the team and individually.
- Maintain appropriate staff levels to manage the department effectively including overtime and holiday to minimise department impact.
- Ensure the team follows the Ministry of Transport standards so MOTS are carried out efficiently and effectively.
- Review and comply with the Toyota Division manufacturer's standards.
- Feed information to the team keeping them aware of day-to-day running aims, future plans, processes, systems and policies for a customer focused environment.
- Present at internal meetings, providing updates to Senior Management on the department performance, target results and future plans.
- Carry out other duties when needed at the Centre.
- Relevant experience in a leadership role
- Proven track record in Aftersales within the Automotive sector
- Technical qualifications
- A clean, current driving licence
- Willingness to work additional hours as required
- Experience and skills to review financial, volume and operational objectives
-
Aftersales Manager
2 weeks ago
Octane Recruitment Coulsdon, United Kingdom**Aftersales Manager - Motor Trade - South London** · Ref:OC13260 · **Salary**: up to £60,000 basic + Bonus OTE £75,000+ · We are currently recruiting for an experienced Aftersales Manager for our clients main dealer site in the South of London. · This is a superb opportunity for ...
-
Aftersales Manager
1 week ago
The Recruitment Solution (London) Ltd Eltham, United KingdomAftersales Managers/Service Managers, · Do you want to work for a privately owned dealer group where you can have a real, positive impact around change? Be able to put your own plans and ideas into action? · If so The Recruitment Solution are recruiting an experienced Aftersales ...
-
Aftersales Manager
2 weeks ago
Auto Skills UK Eltham, United KingdomAFTERSALES MANAGER · Basic Salary &n OTE - £55,000 + · Working Hours - Monday - Friday 8am till 6pm & Saturdays on a rota · Location - Eltham · Company Car Included · Opportunity for a process driven and proactive Aftersales Manager to join and manage their team, motivating the s ...
-
Assistant Aftersales Manager
3 weeks ago
Red House Recruitment Ltd Coulsdon, United KingdomOur client, a **Franchised Dealership** in the **Coulsdon** area has a fantastic opportunity for an Assistant Aftersales Manager / Front of House Manager to join their team. · **Salary Details**:£33,000** with realistic earnings of **£40,000**, further benefits to be discussed du ...
-
Assistant Aftersales Manager
6 days ago
Pembrook Resourcing Coulsdon, United KingdomAssistant Aftersales Manager · Pembrook Resourcing are currently seeking an Assistant Aftersales manager on behalf of our client, A well renowned dealership group in the area. · **Job Description**: · For this role you will ideally need extensive experience in running a Service/A ...
-
Aftersales Manager
1 day ago
Sytner Group London, United Kingdom**About the role** · Mercedes-Benz of West London has a rare opportunity available for motivated and driven Aftersales Manager. · As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and ...
-
Aftersales Manager
2 weeks ago
Theo Jones Recruitment Limited Hatfield, United KingdomAre you an experienced Aftersales Manager looking for a new challenge? · Discover an amazing opportunity with a busy main dealer · Automotive Aftersales Manager - Hatfield · **Salary**: Basic between £38K - £40K OTE up to £55K · Working Hours inc details of Shift & Saturday Rota: ...
-
Aftersales Manager
1 week ago
WeRecruit Auto Staines-upon-Thames, United Kingdom**Aftersales Manager required in Staines, Surrey.** · **Salary £47k - £57k Basic + Bonus** · **Permanent - Full time** · An opportunity to join a highly successful Main Car Dealer in a Volume Service/ Aftersales department in Staines, Surrey. This is an exciting chance to join a ...
-
Aftersales Manager
2 weeks ago
The Recruitment Solution (London) Ltd Hatfield, United KingdomAftersales Managers, · Do you want to join a modern and dynamic group This is a fantastic opportunity with an excellent salary to match, with an OTE of £55,000+ · The Recruitment Solution are working with a well-respected and dynamic dealer group who have a great opportunity for ...
-
Aftersales Manager
2 weeks ago
HCP INTERNATIONAL Gravesend, United KingdomWe have an immediate vacancy for an experienced **Aftersales Manager** to join our client's dealership in Kent. · **The Role** · The role will involve managing an established aftersales team in a car dealership environment. · - We seek an experienced Service/Aftersales Manager wi ...
-
Aftersales Manager
1 week ago
HCP INTERNATIONAL Tunbridge Wells, United KingdomWe are recruiting for an Aftersales Manager to work with a down to earth, supportive, and motivational Head of Business. You will be tasked with growing the service and parts departments. · Representing a fantastic brand based in **Tunbridge Wells, Kent**, sits an impressive afte ...
-
Aftersales Manager
3 days ago
Porsche Retail Group Hatfield, United KingdomExciting News **Porsche Retail Group** is expanding our team and we have an excellent opportunity for an**Aftersales Manager** to work for one of the world's most iconic brands and join the prestigious **Porsche Centre Hatfield**. The Porsche Centre is located by Hatfield Busines ...
-
Aftersales Manager
1 week ago
The Recruitment Solution (London) Ltd Staines-upon-Thames, United KingdomAftersales Managers, · Do you want to join a modern and dynamic group This is a fantastic opportunity with an excellent salary to match, with an OTE of £75,000+ · The Recruitment Solution are working with a well-respected and dynamic dealer group who have a great opportunity for ...
-
Aftersales Manager
1 week ago
Robins & Day Edgware, United KingdomOur success starts with yours Stellantis &You, a leading global automotive manufacturer with brands including Peugeot, Citroen, Vauxhall, Fiat, Abarth, Alfa Romeo, Jeep and DS. We pride ourselves in looking after our people. We believe in developing you,providing a supportive and ...
-
Aftersales Manager
1 week ago
Steven Eagell Group England, United KingdomAftersales Manager · Oxfordshire, Bedfordshire and Buckinghamshire · ...
-
Aftersales Manager
1 week ago
ACS Automotive Recruitment Consultancy England, United Kingdom £38,000 - £40,000Aftersales Manager · GBP38-40k basic with GBP43-45k OTE · Norwich · Permanent/Full Time · Working Hours: Monday to Friday (8am 6pm) / 1 in 2 Saturdays (8am 1pm) · Our client, located in Norwich is on the hunt for a skilled Aftersales Manager to join their team. If you re in ...
-
Aftersales Manager
1 week ago
LSH Auto UK Limited London, United KingdomCompetitive Plus OTE Bonus, Plus Company Car or Car Allowance · APPLY VIEW ALL JOBS · SHARE ON FACEBOOK · SHARE ON LINKEDIN · EMAIL LINK TO THIS PAGE · Job description · We have an amazing opportunity for an Aftersales Manager to join the team at our dealership in Macclesfield. · ...
-
Aftersales Manager
2 weeks ago
Pembrook Resourcing United KingdomAftersales ManagerPembrook Resourcing are currently seeking an aftersales manager on behalf of our client, A well renowned dealership group in the area. Job Description For this role you will ideally need extensive experience in running a Service/Aftersales department within a ma ...
-
Aftersales Manager
2 weeks ago
Marshall Motor Group United KingdomAftersales Manager – Volkswagen Newbury Hours: Monday to Friday 8am-6pm, 45 hours per weekIndustry leading basic salary with an extremely generous OTE and Bonus Scheme in place Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme. Who we areMarshal ...
-
Aftersales Manager
1 week ago
LSH Auto UK Limited London, United KingdomCompetitive Plus OTE Bonus, Plus Company Car or Car AllowancenAPPLY · VIEW ALL JOBSnSHARE ON FACEBOOK · SHARE ON LINKEDIN · EMAIL LINK TO THIS PAGEnJob description · We have an amazing opportunity for an Aftersales Manager to join the team at our dealership in Macclesfield.nYou w ...
Aftersales Manager - Croydon, United Kingdom - Lexus
Description
Jemca are currently offering a fantastic opportunity for an Aftersales Manager to join our business based out of our Lexus Croydon dealership.
As an Aftersales Manager, you will play a key role in the progress of the business through meeting targets alongside the management team. Friendly and professional, you will inspire your team to make every customer's experience at the dealership exceptional. Naturally confident, with a wealth of managerial experience you will have strong leadership skills and have the ability to implement change to take the dealership to new heights.
You will be ensuring the effective and efficient operation of the Service, Parts and Bodyshop Departments, be a people person by nature who has the ability to build great relationships with customers, manufacturer partners and colleagues. You will have the drive and determination to create and maintain a team that always delivers the best customer service and have previous experience of managing a large Department in a franchised car dealership.
What we need.
Team management and development
Customer management & communication
Department budget management
Your Skills.
Brand
Lexus
 Ltd&v=024){kind=logo}
