Operations Administrator - Poole, United Kingdom - GSE Tool Support

GSE Tool Support Poole, United Kingdom

4 weeks ago

Full time Manufacturing / Mechanical

Description

We are a dynamic engineering business working exclusively in the aerospace market for major airlines and manufacturers. We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Our head office is based in Poole, Dorset and we have additional offices and workshops at key aerospace hubs in the UK.

We are currently looking for a vibrant, driven and focused individual to join our operations team as Customer Manager. This is a key role within the team and will be focused on supporting our internal and external customers with all aspects of repairing customers equipment. You will be working closely with field-based engineering teams and suppliers to ensure works are delivered in a timely manner and customer expectations are met. Focus on process and attention to detail will be a key driver to the success in this role.

As the Customer Manager you will find a variety of different tasks to complete daily. These will include, but are not limited to:

Scheduling of surveys across all customer sites for GSE engineers
Quoting customers and processing purchase orders
Coordination of all repair works via our in-house system
Allocating work to the engineering teams and booking of sub-contractors
Coordination of resources to ensure all SLA's are met
Providing regular updates to customers and suppliers
Ensuring all work is completed in a timely manner
Monitoring monthly output to ensure targets met
Updating our asset management system and customer online tracking system
General administration tasks needed to support the business

What we are looking for in our candidates:

We value a positive personality and can-do attitude over experience. The ideal candidate will demonstrate a proactive approach to the role and will be committed to delivering excellent customer service

Excellent attention to detail
Ability to work alone and as part of a team
Excellent planning and organisational ability with an analytical approach to problem solving
Experienced with IT, demonstrating ability in MS Office - including Email, Outlook, Word and Excel
Good at communicating with people at all levels

Additional Information:

Travel between sites may be a requirement from time to time
Full clean driving licence
Must have right to work in the UK

Why work for GSE?

We're people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It's important to us that everyone in our team feels included, valued and appreciated.

We'll provide in depth on-the-job training to all candidates, regardless of experience, and you'll receive ongoing support and coaching.

In addition, we offer:

24 days holiday allowance plus bank holidays
Ongoing training and progression opportunities
Mental health support package to ensure the ongoing well-being of our employees

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