- Lead the Client Service team, ensuring client expectations are consistently exceeded through superior service levels.
- Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as required. Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.
- Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
- Manage relationship with CAE's Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.
- Brings similar experience from a previous role in a busy, operational environment.
- Has experience in developing and guiding a team.
- Has excellent communication, presentation and interpersonal skills.
- Has the eexcellent ability to execute and deliver on plans and drive cultural change.
- Brings experience in identifying optimal customer solutions.
- Has cultural understanding and awareness.
- Is confident, well spoken, has the ability to capture customer's attention by utilizing their superior negotiation and persuasive skills.
-
Year Group Leader
1 day ago
West Sussex County Council - Schools Burgess Hill, United KingdomSalary- M3-M6/UPS + TLR2a- Location- The Gattons Infant School- Address- The Gattons Infant School, Royal George Road, Burgess Hill, West Sussex, RH15 9SL- WebsiteTelephone No Required From- September 2023- Contract- Permanent, Full-time · - 1 FTE**Job advertisement**: · - Year G ...
-
Group Leader
2 weeks ago
Fellowship of St Nicholas St Leonards-on-Sea, United KingdomFSN is a charity supporting children, young people and families · **FSN are pleased to be able to advertise for;** · **MENTAL HEALTH & BEREAVEMENT -GROUP LEADER** · **Salary £7255 per annum, plus £893 holiday pay,** · **Total Salary £8,148 per annum** · **16 hours p/w, term time ...
-
Group Leader
2 weeks ago
Gi Group Woking, United KingdomPurpose of the role: · We are looking for a highly motivated individual to join our expanding production team to help in producing the new range of McLaren high performance sports cars. · This role will be dedicated to the management of Line 3 Production (Test and Finals) · The r ...
-
Group Leader
2 days ago
Camp Beaumont Tadworth, United Kingdom**Group Leader / Head Group Leader: Activity Day Camp** · **Looking for a flexible holiday job? Do you want to get paid whilst having fun?** · **Do you want to work with children doing activities such as** · Archery, Football, Tennis, Dance, Swimming, Arts & Crafts and so much mo ...
-
Group Leader
2 days ago
Camp Beaumont Chichester, United Kingdom**Looking for a holiday job?** · **Camp Beaumont is growing So come and join us on our exciting journey...** · Are you looking to get paid whilst having fun during the holidays? · We run day camps for children between the ages of around London, Surrey, Kent, Hertfordshire, Berksh ...
-
Group Leader
2 days ago
Camp Beaumont Tadworth, United Kingdom**Looking for a flexible holiday job? Do you want to get paid whilst having fun?** · **Do you want to work with children doing activities such as** · Archery, Football, Tennis, Dance, Swimming, Arts & Crafts and so much more · **Camp Beaumont** are taking on Group Leaders and Hea ...
-
Group Leader
2 days ago
Surrey and Borders Partnership NHS Foundation Trust Epsom, United KingdomAppletree Day Nursery requires you. We offer a four day working week with NHS benefits. · Do you have a previous experience of working within a nursery environment and want to progress and enhance your CPD. This could be for you. We are looking for a positive, motivated and dedic ...
-
Group Leader
2 days ago
Surrey and Borders Partnership NHS Foundation Trust Epsom, United KingdomPlease see the job description document for a full list of duties and responsibilities related to this vacancy. ...
-
Production Group Leader
2 weeks ago
First Recruitment Services Limited Crawley, United Kingdom**Position**:Production Group Leader · - **Salary**: 35-40k / £17.50-£20 p/h · - **Location**: Crawley · - **Hours**:40 hours per week · The Production Group Leader leads the Sub Assembly and Sewing teams and will liaise weekly with subcontractors to achieve the desired productio ...
-
Small Group Leader Volunteer
2 weeks ago
Guild Care Worthing, United KingdomCreating Connections is a new and exciting prevention service for those aged 65 and over. It aims to reduce loneliness and isolation in Worthing through companionship, shared interests, and community participation. · As a small group leader, you will lead group activity sessions ...
-
Summer Camp Group Activity Leader
2 days ago
Pied Piper Activities Brighton and Hove, United KingdomPied Piper is a fun place to work but also one where each team member has significant responsibility. A Group Leader is responsible for the smooth and safe running of their nominated group. Particular attention should be paid to implementing the safety policy, ensuring all proced ...
-
Summer Camp Group Activity Leader
2 days ago
Pied Piper Activities Brighton, United KingdomPied Piper is a fun place to work but also one where each team member has significant responsibility. A Group Leader is responsible for the smooth and safe running of their nominated group. Particular attention should be paid to implementing the safety policy, ensuring all proced ...
-
Client Services Group Leader
1 week ago
CAE Burgess Hill, United Kingdom Full timeRole and Responsibilities · Join our Business Aviation Training Centre in Burgess Hill, West Sussex as Client Service Group Leader . With 16 Flight Simulators on-site, you will be working in a busy live-training environment and will play a critical part in supporting our vision ...
-
Summer Camp Group Activity Leader
3 weeks ago
Pied Piper Activities Horsham, United KingdomPied Piper is a fun place to work but also one where each team member has significant responsibility. A Group Leader is responsible for the smooth and safe running of their nominated group. Particular attention should be paid to implementing the safety policy, ensuring all proced ...
-
Group Leader
2 weeks ago
Barracudas Activity Day Camps Brighton, United KingdomGroup Leader - Summer Camp - Brighton, East Sussex · Hours of work: 08.30 – 17:30 · Salary: £412.00 – £559.17 salary per week dependant on age, internal/external experience, and qualifications (February Half Term Contracts to be issued on 2023 wage level. 2024 wage level effectiv ...
-
Summer Camp Group Activity Leader
3 weeks ago
Pied Piper Activities Sevenoaks, United KingdomPied Piper is a fun place to work but also one where each team member has significant responsibility. A Group Leader is responsible for the smooth and safe running of their nominated group. Particular attention should be paid to implementing the safety policy, ensuring all proced ...
-
Leader in Charge, Peacehaven Boys Group
1 week ago
East Sussex County Council Peacehaven, United Kingdom**Organisation**: · - East Sussex County Council · - **Location**: · - Peacehaven · - **Salary**: · - £22,778 - £23,620 per annum, pro rata · - **Closing date**: · - 12/03/2023 · - **Department**: · - Children Services · - **Contract type**: · - Fixed Term · - **Work pattern**: · ...
-
Forest School Leader Women's Group
1 week ago
Chichester Forest Schools CIC Chichester, United KingdomOverview: · Due to the vulnerable nature of the women you will be working with, we are seeking a female Forest School Leader who is compassionate, motivated and experienced to join our team. This will include planning, preparing, leading and evaluating forest school sessions, inc ...
-
Trainee Activity Instructor/group Leader
2 weeks ago
London TKD Guildford, United Kingdom**About us** · London TKD is an award winning business. Our goal is to build a team of outstanding individuals who represent our prestigious organisation... · Our work environment includes: · - Growth opportunities · - Flexible working hours · - On-the-job training · - Regular so ...
-
Group Leader
2 weeks ago
Barracudas Activity Day Camps Crawley, United KingdomGroup Leader - Summer Camp - Crawley, West Sussex · Hours of work: 08.30 – 17:30 · Salary: £412.00 – £559.17 salary per week dependant on age, internal/external experience, and qualifications (February Half Term Contracts to be issued on 2023 wage level. 2024 wage level effectiv ...
Client Services Group Leader - Burgess Hill, United Kingdom - CAE
Description
Role and Responsibilities
Join our Business Aviation Training Centre in Burgess Hill, West Sussex as Client Service Group Leader. With 16 Flight Simulators on-site, you will be working in a busy live-training environment and will play a critical part in supporting our vision of being the recognized global training partner of choice.
The role we are offering you
In this role you are responsible for leading, guiding and supporting our Client Services team, ensuring a resolute commitment to the overall Client experience.
Key Responsibilities
Our ideal candidate
What kind of person will succeed in this team?
You are a creative thinker, result orientated and enjoy identifying optimal customer solutions and delivering on commitment to our client. You are a hands-on leader motivating your team to cultivate and maintain deep, long-lasting customer relationships at multiple levels. You are approachable and a key contact for several internal departments on-site.
Contract details & location
This on-site position is based at our Business Aviation Training Centre in Burgess Hill, West Sussex. We are offering a full-time and permanent contract. The working hours of the role are Monday to Friday, 39 hours a week with flexibility required to work bank holidays and very occasionally weekends.
CAE offers
Attractive benefits including a flexible holiday policy and flexi-time scheme.
Private health insurance (BUPA)
Healthcare cash plan
Pension scheme
Life Assurance & more
With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: Visit
#LI-MM2
Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
Client Services Group Leader professionals in Burgess Hill
-
Jorge Estelles
Building Services Engineering