- Designing and executing effective plans for staffing, Daily, Weekly, Monthly, Quarterly and Annually.
- Report and collect data on customer trends, peaks and demands.
- Report and share valuable insight into performance vs targets.
- Work closely with the management teams to regularly review controls and measures
- Continually review and adjust resource plans to meet changing needs.
- Develop forecasting models to anticipate future resource needs.
- Collaborate with other departments to ensure resource alignment.
- Conduct regular performance evaluations and provide constructive feedback.
- Create and present detailed reports on resource utilisation.
- Develop and maintain relationships with external suppliers and agencies.
- Ensure compliance with company policies and industry regulations.
- Experience working as a planning manager, team lead or stand alone in a multi-channel contact centre environment
- Excellent technical abilities and comfortable working with high volume complex data sets
- Excellent numerical and analytical abilities.
- The ability to develop and implement strategic plans.
- Exceptional communication and presentation skills.
- Proficiency in relevant software and applications.
- A competitive salary in the range of £40,000 - £44,000 per year.
- Great benefits including healthcare, bonus, budget for advancements and other benefits as expected at this level.
- Opportunity to work in a supportive and professional environment.
- Progression to develop this role into a Head of Department level over time.
- Chance to develop and lead a dynamic team in Manchester.
- Comprehensive training and development opportunities.
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Metroline Ltd Manchester, United KingdomJob summarynTo manage the Network Planning Department:nTo manage a team of scheduler compilers and support the Service Delivery Director by:nplanning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating s ...
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Lendlease Manchester, United Kingdom OTHER· Description · About us · Lendlease are a globally integrated real estate group, we draw on decades of experience and the latest thinking in development, design, placemaking, construction and investments to deliver iconic and enormously successful places. · With UK roots going ...
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Metroline Ltd Manchester, United KingdomJob summaryTo manage the Network Planning Department:To manage a team of scheduler compilers and support the Service Delivery Director by:planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating site ...
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NatWest Group Manchester, United Kingdom Full timeJoin us as a Fulfilment Planning Manager · If you see opportunities where others see a challenge, we think you'll enjoy working with us in this solution-driven role · By harnessing your passion for problem solving, you'll help us take our workforce planning to the next level, and ...
Resource Planning Manager - Manchester, United Kingdom - Page Personnel Sales
Description
About Our Client
Our client is a well-established firm in the retail sector, with a strong presence in Greater Manchester. The company employs over 2000 individuals overall with 3 contact centres - this role will start off managing a small portion of the operation and has growth potential to implement successes across the wider business.
Job Description
This is a full spectrum stand alone role to: Design, implement and manage Contact Centre planning. We are looking for a talented Contact Centre Resource Planner / Analyst who is ready for the next step.
As the Resource Planning Manager you will find yourself involved in:The Successful Applicant
A successful Resource Planning Manager should have:
What's on Offer
