Ibis Queens Quarter - Belfast, United Kingdom - Andras Hotels

Andras Hotels

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?

Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty.

This is a hands-on role managing the guest's expectations from check in to check out and playing a crucial part in the day-to-day running of food operations.

You may at times assist other departments to ensure an excellent service is provided to our guests.

Hours:

32 hours per week

Pay:

Up to £11.18 per hour, depending on age

What we offer

Discounted hotel rates at 6000 hotels worldwide
Health Care Cash Plan
Increased annual leave with service
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at Bodyscape Health Club based at Crowne Plaza

Andras Academy

Training & Development Programmes & progression opportunities within the Andras Hotels Group
Hotel Incentive scheme.

About The Role

Your day to day

Front Office

Achieve individual and departmental objectives
Recognising Loyalty Club Members and returning guest.
Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.
Answer the telephone in a prompt and courteous manner.
Up

- sell rooms and additional services to maximise hotel revenue

Ensure prompt resolution of customer issues, requests and enquires
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
Accurately process cash and credit card transactions using established procedures
Be full conversant and comply with the Health and Safety procedures of the hotel.
Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Implements Brand Projects and identifies features such as the hotel loyalty scheme, bringing the Brand concept to life on a daytoday basis
Good local knowledge enabling you to provide information to guests of local tours, attractions etc.

Food and Beverage

Achieve individual and departmental objectives
Serve food and beverages to the standards set out by the hotel at all times.
Follow the food and beverage sequence of service set out by the hotel at all times.
Prepare food, including our 24/7 menu options to the highest standards
Comply to the highest standards of cleanliness, safety and hygiene regulations at all times
Clear and refresh lobby and restaurant tables (and conference room if relevant)
Up

sell food and drink items including any daily specials

Responsible for the cleanliness of all equipment used to serve guests
Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
Participate in any training sessions, briefings and meetings as and when requested.
Adopt the hotel brand behaviours.

How do I deliver this?
"Heartist Transforming" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a "Heartist" in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

Make guests feel
welcome:
Make guests feel
heartwarmed:
Make guests feel
incredible:
Make guests feel like they
belong.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

Required Criteria

Experience within a customer service role
Basic level of IT proficiency
Ability to work in a fastpaced environment requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel.

Desired Criteria

Experience within the Hospitality Industry

Skills Needed

About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Establi