Family History Coordinator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trusts

Nottingham University Hospitals NHS Trusts Nottingham, United Kingdom

4 weeks ago

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Fixed-Term

Description

Job summary

An exciting opportunity has arisen for a Family History Co-ordinator for the Clinical Genetics Service working with a delegated number of consultants and Counsellors at Nottingham University Hospitals Trust based at the City Hospital Campus.

We are looking for an enthusiastic and competent candidate to provide high quality, comprehensive administrative support to the consultants, counsellors, Genetic Information Nurses, and the wider admin team.

The successful candidate will be part of a weekly rotation, Monday to Friday, and is expected to work until 5 at least twice a week to cover service hours.

Main duties of the job

The appointed candidate will play a key role as an Administrative Family History Coordinator for Clinical Genetics. Responsibilities include collaborating closely with clinicians and genetic counselors to compile information for clinics, collecting reports, medical data, and family histories.

Apart from these tasks, the role demands the ability to handle high-pressure situations, promptly address inquiries from relatives, external hospitals, or colleagues, while strictly adhering to Trust confidentiality guidelines. The successful candidate should maintain a consistently confident, professional, and courteous demeanor when interacting with patients and other professionals in the course of their daily duties. Proficiency in understanding and accurately conveying both verbal and written information is crucial, along with the capability to remain composed under pressure.

Furthermore, the candidate is expected to be a cooperative team member, contributing to the efficient functioning of a busy department.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Your main duties will include:

Word process clinical letters from audio dictation, using Winscribe. Create correspondence as appropriate from predefined templates.

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines

Reduce and cancel clinics

The making and receiving of telephone calls to/from patients/GPs dealing with sensitive issues in a confidential manner and with empathy

Making and changing appointments using the Medway, SHIRE, STARLIMS systems

Monitoring and obtain reports following specialised investigations and liaising with Consultants and Counsellors in a timely manner

Monitor and chase the unreported Genetics tests as clinically indicated

To be able to give advice and information pertaining to Genetic testing

The co-ordination and running of specialised clinics and MDT teaching

The co-ordination of the high risk family history patients for our regional service

To work with members of the MDT team to ensure all high risk results are available for future clinics

Responsible for sending out results

Attend meetings and take minutes.

To capture data on all patients and assist in the development of systems.

Responsible for adding patients to the partial booking waiting list.

Responsible for dealing with consultant, counsellors and visitor queries

Distributing and opening in-coming mail timely and dealing with appropriately.

Support and mentor new staff

Undertake any other duties, which may reasonably be required.

Person Specification

training and qulaifications

Essential

NVQ 3 in Business management or equivalent experience

RSA II word processing/text processing (or equivalent)

GCSE Grade C (or equivalent) English and Mathematics

Knowledge of medical terminology

Excellent IT and keyboard skills

Evidence of commitment to continued learning or improvement through attendances at courses

Desirable

Knowledge of hospital systems

Experience

Essential

Typing and admin experience

Proven experience of working within a clerical environment

Proven experience of waiting list management within the NHS

A thorough understanding and a practical ability to implement the Trust Waiting List Policy and ProceduresExperience in using Microsoft Word and Outlook and Winscribe

Desirable

Experience of knowledge of SHIRE

communication and relationship skills

Essential

Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports

Uses correct grammar and spelling

Can complete letters, forms, reports and tables using computerised technology from information collected

Maintain sensitivity and empathy in communication with patients

Recognises own role as part of an effective team

Must be able to communicate with a wide range of healthcare professionals at different levels of seniority

Physical skills

Essential

Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Remains calm and co-operative under pressure or in difficult and uncertain situations

Demonstrates enthusiasm and a conscientious approach to work, advocating this to others

Displays self-confidence, innovation and positive image

Analytical and judgemet skills

Essential

Able to use judgement to make decisions in order to solve problems/enquiries

Able to analyse situations/issues

Works in line with standard procedures

Works in line with organisation goals and objectives

Planning and organisational skills

Essential

Demonstrates an ability to organise own work schedule

Manages time effectively and displays initiative

Consistently works to a high standard

Sets and achieves high standards for own behaviour and personal presentation

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