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    IT Support/Helpdesk/Service Desk/Desktop Support - Newbury, Berkshire, United Kingdom - Bridgewater Resources UK Ltd

    Bridgewater Resources UK Ltd
    Bridgewater Resources UK Ltd Newbury, Berkshire, United Kingdom

    2 weeks ago

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    Description

    A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury.

    This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems.

    As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle calls per month.

    Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively.

    Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems.
    As an IT Support Assistant, you will receive:
    ~ A starting salary between £26,000 – £35,000 (depending on experience)
    ~25 days holiday (plus bank holidays)
    ~ Optional membership of the company pension scheme
    ~ Bonus scheme
    ~ Initial training and mentoring from a senior Manager
    ~ Future potential for bespoke professional development, relevant training courses etc
    ~ Excellent opportunities for career progression within various departments

    To be successful in this IT Support Assistant role, you should have:
    Experience in a customer or technical IT support role

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