Customer Care Executive - Newcastle upon Tyne, United Kingdom - ThreeSixty Collective

ThreeSixty Collective

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Care Executive

Newcastle Quayside

Up to £25k + Annual Bonus

An example of some of the benefits on offer:

Working within the Customer Service Team, you will:

Record information on our CRM and maintain accurate records
Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
Think on your feet and provide innovative solutions to our customers' requests
Liaise with Energy Suppliers to ensure a prompt resolution of customer queries.
Work closely with other departments to ensure all aspects of the customers' requirements are met

To be considered for this role, you must have:

Experience of working in a Customer Service role within an Energy Supplier or Consultancy
A passion for excellent customer service
The ability to communicate effectively with a range of Stakeholders and Customers
Analytical skills enabling you to identify root causes and proactively resolve issues
A confident, resilient and articulate nature
Be able to work well both on your own and as part of a dedicated team
Ability to plan and organise time and tasks effectively.
Adaptable to change