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    Lead ICT Technician - Gateshead, United Kingdom - Careers Plus

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    Description

    Job Title:
    Lead ICT Technician


    Location:
    Gateshead and Newcastle, UK


    Overview:


    We are seeking a highly skilled and motivated Lead ICT Technician to join our team, responsible for providing comprehensive technical support to multiple schools across Gateshead and Newcastle.

    The successful candidate will lead a team of technicians, ensuring the smooth operation of ICT infrastructure, systems, and services within educational environments.

    This role requires excellent technical expertise, strong leadership capabilities, and outstanding communication skills.

    Technical Support:

    nProvide technical support and troubleshooting for hardware, software, and network issues across multiple schools.nMaintain ICT systems, including servers, networks, and peripherals, ensuring optimal performance and reliability.nRespond promptly to ICT-related issues and service requests, resolving them efficiently to minimize downtime.


    nTeam Leadership:


    nLead and supervise a team of ICT Technicians, assigning tasks, providing guidance, and fostering a collaborative working environment.nConduct performance evaluations, identify training needs, and facilitate professional development opportunities for team members.nEnsure adherence to IT policies, procedures, and best practices, promoting a culture of excellence and continuous improvement.


    nInfrastructure Management:


    nOversee the installation, configuration, and maintenance of ICT infrastructure, including servers, switches, routers, and other networking equipment.nManage software deployment and updates, ensuring compliance with licensing agreements and security protocols.nImplement backup and disaster recovery procedures to safeguard critical data and systems.


    nProject Management:


    nLead ICT projects, such as system upgrades, network expansions, and technology implementations, from planning through to execution and evaluation.nCoordinate with school administrators, staff, and external vendors to ensure successful project delivery within established timelines and budget constraints.


    nTraining and Documentation:


    nDevelop and deliver training sessions for school staff on the use of ICT systems, applications, and tools.nCreate and maintain comprehensive documentation, including user guides, technical manuals, and system documentation, to support end-users and facilitate knowledge transfer.


    Qualifications and Skills:

    nBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).nProven experience in a senior ICT support role, preferably within an educational setting.nStrong technical expertise in Windows and/or Linux environments, Active Directory, Office 365, networking protocols, and virtualization technologies.nExcellent leadership and interpersonal skills, with the ability to motivate and inspire a team.nExceptional problem-solving abilities and attention to detail.nEffective communication skills, both verbal and written, with the ability to convey technical information to non-technical audiences.nProject management experience, including the ability to prioritize tasks, manage resources, and meet deadlines.


    Additional Requirements:

    nValid driver's license and access to a vehicle for travel between school locations.nFlexibility to work outside normal business hours, including evenings and weekends, as needed.nCommitment to safeguarding and promoting the welfare of children and young people.


    If you are passionate about technology and education, with a desire to make a positive impact in schools across Gateshead and Newcastle, we encourage you to apply for this exciting opportunity.

    Join our team and help empower the next generation through innovative ICT solutions.

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