- Be an active and supportive member of the ICT team, working in collaboration and autonomously to meet the needs of the organisation.
- Act as first line response for daily ICT requests through the online helpdesk software and dealing with any queries, escalating requests or jobs to relevant other members the ICT team as required.
- Maintain and update the Helpdesk knowledge base.
- Using the Group's remote access software to manage and deal with basic 1st level requests to provide remote support to end users.
- Maintain the hardware and software asset registers.
- Managing the build, configuration & issue and return of IT devices to & from end users.
- Manage the resolution of hardware issues through manufacturers or 3rd party suppliers.
- Flexibility and ability to visit other Group sites to provide support, training or assist with hardware/software installations when required.
-
IT Support Technician
2 weeks ago
Nigel Frank International Hebburn, United Kingdom**IT Technician - Job Description** · Nigel Frank are proud to be representing a well established solicitation group in the North East in their search for an ambitious IT Technician. This role will predominately be focused around providing 1st line internal support for their larg ...
-
IT Support Technician
1 week ago
Nigel Frank International Newcastle upon Tyne, United Kingdom**IT Support Technician** · **6 month initial contract (views to extend, or go perm)** · **On-site in Newcastle, 5 days per week** · **£100-200pd OUTSIDE IR35** · In this role, the successful individual will be supporting a manufacturing client in their day-to-day activities. The ...
-
2nd Line Support Technician
2 weeks ago
Plus Catalyst Limited Newcastle Upon Tyne, United Kingdom**2nd Line Support Technician** · Growing Newcastle tech company of approaching 50 staff requires 2nd Line Support Technician as part of its ongoing and future plans. · **_Reporting to the Support Team Leader _ _your main responsibilities as _ _2nd Line Support _ _Technician_ _ w ...
-
2nd Line IT Support Technician
2 days ago
ITECCO Newcastle Upon Tyne, United Kingdom**2nd Line IT Support Technician** · **Location**: Newcastle, UK · **Salary**: £24,000 - £28,000 · An exciting opportunity has arisen for a **2nd Line IT Support Technician** to join our Managed Service Provider team. · You will work collaboratively with our 1st Line Support team ...
-
2nd Line IT Support Technician
2 days ago
ITECCO Newcastle Upon Tyne, United Kingdom**Job Title**: 2nd Line IT Support Technician · **Location**: Newcastle, UK · **Salary**: £25,000 - £30,000 · **Job Role**: · We are looking for a highly skilled and experienced **2nd Line IT Support Technician** to join our client in the IT Solutions space on a permanent basis. ...
-
Junior IT Support Technician
6 days ago
MFK Recruitment Washington, United KingdomOur fast-growing and multi-award-winning client in Pulborough is seeking a Junior IT Support Technician to join their team. · MFK Recruitment recruited a Junior IT Support Technician for my client 18 months ago, this individual has progressed very quickly in the company, so the o ...
-
IT Support Technician
1 week ago
MTrec Recruitment Seaham, United Kingdom**The Rewards and Benefits on Offer**: · - A full time and permanent opportunity · - Highly competitive basic salary · - Immediate starts available · - The chance to join an industry leading employer · - Excellent company culture · - Progression and development available in the r ...
-
IT Support Technician
2 days ago
ITECCO Durham, United Kingdom**Job Title: IT Support Technician** · **Location: Durham, UK** · **Salary: £22,000 - £27,800** · We are seeking a talented and enthusiastic **IT Support Technician** to join a thriving multi-academy trust in County Durham. As an IT Support Technician, you will provide first and ...
-
1st Line Support Technician
3 weeks ago
SOM-3 RECRUITMENT LIMITED Sunderland, United Kingdom**Role**: IT Support Technician · **Salary**: £21, % bonus scheme + benefits package · **Location**: Tyne & Wear, Sunderland (onsite 5 days per week) · **Do you have a passion for Information Technology with an excellent phone manner?** · This is a great opportunity if you are re ...
-
Mobile Support Pest Technician
2 weeks ago
PDA Search and Selection Ltd Sunderland, United Kingdom**Job Title: Mobile Pest Control Technician** · **Location: Covering North East England · **Salary:£30,319.90per annum (Inclusive of Standby allowance)** · **Benefits: Company Vehicle, company pension scheme, BUPA (single cover), 33 days holiday (including bank holidays)** · **Ho ...
-
ICT Support Technician
1 week ago
Nijhuis Saur Industries UK and Ireland Wallsend, United Kingdom Permanent, Full timeJob Title: ICT Support Technician · Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK · Summary: · The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, ...
-
IT Helpdesk and Support Technician
1 week ago
Nijhuis Saur Industries UK and Ireland Wallsend, Tyne and Wear, United KingdomJob Title: ICT Support Technician · The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, ...
-
ICT Support Technician
1 week ago
Nijhuis Saur Industries UK and Ireland Wallsend, Tyne and Wear, United KingdomJob Title: ICT Support Technician · Find out more about this role by reading the information below, then apply to be considered. · Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK · Summary: · The ICT Support Technician will be a key member of the I ...
-
ICT Support Technician
3 weeks ago
Nijhuis Saur Industries UK and Ireland Wallsend, Tyne and Wear, United KingdomJob Title: ICT Support TechnicianPlace of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UKSummary: The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, trouble ...
-
ICT Support Technician
2 weeks ago
Saur EUROPE Wallsend, United KingdomPlaceof Work/Group Company: Nijhuis Saur IndustriesUK/Eire Ltd Wallsend UK · Summary: · The ICT Support Technician willbe a key member of the ICT Team providing remote support to allemployees across the UK offering technical assistancetroubleshooting and resolving IT issues. Resp ...
-
IT Support Technician Field Based
2 weeks ago
BMS Performance Ltd Newcastle upon Tyne, United Kingdom Full timeOur client is a leading provider of lubrication solutions, dedicated to optimising the performance and reliability of manufacturing equipment across various industries. With a focus on innovation and customer satisfaction, they deliver cutting-edge lubrication products and servic ...
-
Medicines Management Pharmacy Technician
1 week ago
Northumbria Healthcare NHS Foundation Trust Wallsend, United Kingdom**Medicines Management Pharmacy Technician - Primary Care (Wallsend Primary Care Network)** · We have a great opportunity for pharmacy technicians wishing to develop their careers as part of our progressive team, with a national reputation for innovation and development. Northumb ...
-
Medicines Management Pharmacy Technician
2 weeks ago
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Wallsend, United KingdomMedicines Management Pharmacy Technician - Primary Care (Wallsend Primary Care Network) · We have a great opportunity for pharmacy technicians wishing to develop their careers as part of our progressive team, with a national reputation for innovation and development. Northumbria ...
-
IT Support Technician Field Based
2 weeks ago
BMS Performance Newcastle upon Tyne, United KingdomJob Description Our client is a leading provider of lubrication solutions, dedicated to optimising the performance and reliability of manufacturing equipment across various industries. With a focus on innovation and customer satisfaction, they deliver cutting-edge lubrication pro ...
-
Saur Group Wallsend, Tyne and Wear, United KingdomPlace of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend, UK · Summary: · The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, troubleshooting, and resolving IT ...
ICT Support Technician - Wallsend, United Kingdom - Nijhuis Saur Industries UK and Ireland
Description
Job DescriptionJob Title: ICT Support Technician
Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK
Summary:
The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, managing end user devices, through to assisting in implementation of bespoke IT projects.
Duties and Responsibilities:
Skills/Qualifications (Required):
A minimum of 1-2 years of experience working in an IT helpdesk/technician or similar role.
A working knowledge of fundamental operations of relevant software and hardware, including Windows Desktop/Server, and Microsoft 365 Office applications.
Ability to use and offer support on Active Directory, Windows and Office 365 and other common desktop/cloud applications.
Working Knowledge of service ticketing applications.
Ability to install, configure and manage hardware, including PC, Printers, and networking equipment.
Full UK driving License.
Certifications such as CompTIA A+, Network+, or Microsoft certifications would be a plus.
Minimum of 5 GCSE's C and above (including Maths and English)
You'll also need to have:
Strong oral and written communication skills (English)
The ability to adaptable and learn quickly
A customer service orientation
Good multitasking skills
Problem analysis and problem-solving abilities
Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are committed to providing equal opportunities in all aspects of employment in line with the Equality Act 2010.
