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Ipswich

    Engagement Officer - Ipswich, United Kingdom - East Suffolk and North Essex NHS Foundation Trust

    East Suffolk and North Essex NHS Foundation Trust
    East Suffolk and North Essex NHS Foundation Trust Ipswich, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We have an exciting opportunity for a motivated, reliable individual with good communication skills and an eye for detail to join our small and friendly team as the Engagement Officer for the Suffolk and North East Essex Integrated Care Partnership.

    You will be a keen multi-tasker, who enjoys working across a diverse range of projects, communicating with both internal staff and external partners. You will be able to bring your strong organisational and administrative skills to the team, helping manage day to day tasks and larger projects which focus on strengthening involvement, participation and co-production.

    This role will provide important administrative support to the Partnerships and Communities team to ensure that we provide effective and timely support to system partners in relation to involvement, participation and co-production. Tasks will include co-ordination and clerical support to ensure the smooth running of a number of forums and networks, providing support for the planning and delivery of in-person and online events and providing an efficient administrative process to manage enquiries.

    You will have a very positive, 'can do' attitude and be able to prioritise, plan and organise your time efficiently and effectively. No two days will be quite the same in this varied and flexible role. If you are as comfortable spending a day with the team as you are working independently and confidently with new people and are highly organised this could be the job for you.

    Main duties of the job

  • Administrative Support to members of the Partnerships & Communities team to ensure that all enquiries relating to involvement, participation and co-production are recorded and dealt with in a timely way.
  • Supporting the co-ordination and delivery of involvement and participation events. Including online and in person events. Providing additional capacity to assist with liaising with exhibitors, tracking delegate numbers, logistics, publicity, supporting event management on the day and maintaining events equipment.
  • Administration and Meetings Support to Sub-Committees and Forums - Co-ordinate and book meetings, produce minutes/notes of the meeting, maintain action logs, provide live-streaming support, attendance logs, and administration of Slido and Eventbrite.
  • Maintaining ICP stakeholder database - ensuring regularly updated for system wide communications.
  • Website to assist with the maintenance of the website by producing content from sources of information provided, maintaining updates using a content management system, adhere to accessibility regulations and assist with any additional website development.
  • Communications - updating social media and basic film editing to support the comms function within the Partnerships & Communities team.
  • Supporting financial processes - liaising with suppliers to obtain competitive quotes
  • Working as part of a team - collaborating with others with a broad range of skills and experience

    • About us

    We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

    We are one of the largest NHS organisations in England, employing more than 12,000 staff.

    We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

    Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

    Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

    We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

    If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

    Find out about living and working here -

    Job description

    Job responsibilities

    For full details of the responsibilities and duties of this role please see the attached job description.

    Person Specification

    Qualifications

    Essential

  • GCSE grade 5/C or equivalent in English and Maths
  • NVQ level 3 in administration/secretarial or equivalent

    • Experience

    Essential

  • Previous administrative role
  • Working collaboratively as part of a team
  • Advanced IT Systems including - Microsoft Office
  • Experience of communicating with a range of people both within and external to the organisation
  • Experience of dealing with non-routine administrative matters

    • Desirable

  • Experience of supporting the co-ordination of online and in person events
  • Experience within relevant work area
  • Experience of working with members of the public
  • Basic Project Management experience/tools
  • NHS experience

    • Knowledge and Skills

    Essential

  • Confidentiality and Data Protection
  • Customer service
  • Advanced keyboard skills
  • Excellent communication skills (written and verbal) to deal with complex or sensitive information.
  • Good attention to detail and accuracy

    • Desirable

  • Basic Web Design
  • Basic social media content production and film editing
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