Retail Travel Sales Consultant - Norwich, United Kingdom - Fred. Olsen Travel

Fred. Olsen Travel

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK's most established travel companies, Fred.

Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast.

Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines.

Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money.

We are looking for an enthusiastic Sales professional to come and join our
Retail Travel Sales Team in our Thorpe Travel branch.

You will be helping customers choose, plan and book their holidays with us by gathering information surrounding their requirements whether that be a sunny beach trip, a snowy chalet or even a cruise of a lifetime

Reporting to the Branch Manager your duties will include:

Liaising with customers in branch, and via telephone in regards to queries and bookings
Meeting branch and individual sales targets
Offering the customer a high level of customer care adhering to service standards
Contributing in teams discussions and presenting new ideas to improve sales
To assist with arranging events and customer evening
General office administration

If you're a team player who thrives off giving excellent customer service, have office skills and sales experience we want to speak to you

This is a permanent full-time position working 35 hours per week including Saturdays; When a Saturday is worked a day off during the week is granted.

Fred. Olsen Travel always projects a professional image to its clients.

Due to the working environment of this role, you will need to be highly flexible and able to carry out your work with confidence at all times.

Our values are:

Customer Driven:

We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity:
We believe differing views and experiences make us stronger.

By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people:

We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together:

We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing:

We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred.

Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.