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Non-Executive Director(s) - City of London, Greater London, United Kingdom - Post Office Ltd
Description
With over 11,500 branches, Post Office has the biggest retail network in the UK.7% of the population live within three miles of a Post Office and 4,000 branches are open seven days a week.
Post Office's public ownership is founded on its social purpose and the requirement to maintain its network of branches.Post Office Limited is wholly owned by the Secretary of State for the Department of Business and Trade who holds a special share in the Company.
It plays a key role in communities, often as a central hub for towns and villages, supporting local economies and small businesses and providing access to essential services and a meaningful source of social interaction, to more vulnerable members of society.
Post Office offers a vast range of products and services, but it is simplifying its customer proposition with a focus on its cash and banking; Post Office plays a key role on the high street, with research indicating that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses.
Post Office is working to resolve past failures and fundamentally reform its culture, practices and operating procedures, and forge an open and transparent relationship with the thousands of Postmasters providing customers with vital services in the UK's communities.
Transformation is critical to the Post Office's future.You will join us at the outset of a hugely ambitious challenge to reshape our services in the face of rapid and fundamental shifts in consumer and business behaviour.
We are under no illusions on the scale of this challenge, but see huge opportunity to evolve built on the foundation of our rich history.
It is the only retailer with a presence in each nation and every community across the UK and it needs to adapt its branch network to reflect the way people live their lives today.
Post Office is growing its network, making sure it has the right branches in the right locations nationwide.The Post Office's Everyday Banking services in partnership with over 30 banks, building societies and credit unions mean that 99% of customers can access their High Street bank account securely and conveniently over the counter at their local Post Office for cash withdrawals, deposits and balance enquiries.
Post Office is also committed to safeguarding 1,400 free-to-use ATMs across the UK, helping anyone who wants cash to get it which ever way is most convenient.
Post Office will secure free, convenient and reliable access to cash in every community. It will build commercial partnerships to launch new products and services in branches and online. It will invest in new branch technology for Postmasters and online for their customers.The Post Office Board currently consists of the Chair, five independent Non-Executive Directors, two Postmaster representative Non-Executive Directors, a Shareholder appointed Non-Executive Director, a Chief Executive Officer and a Chief Finance Officer.
In June 2021 Post Office Limited appointed two Non-Executive Directors from its Postmaster community for the first time. Demonstrate commitment to Post Office's role as a commercial business that delivers a social purpose and is seeking to build a modern franchise in partnership with its Postmasters and multiple partnersParticipate in the development of Post Office's strategy and oversee its implementation
Contribute positively to the Board's discussions and decision-making, applying intellectual rigour, considering the impact of decisions on different stakeholders and providing constructive challenge and support to management
Bring knowledge, experience and expertise to shape how the business develops, demonstrating commercial acumen and a good understanding of the regulatory nature of the business.
Provide oversight of and receive assurance on the operation of the business, its compliance with law and regulation, risk management and internal controlsMonitor the performance of management in meeting agreed targets and objectives
Non-Executive Directors have legal duties and an overview of these can be found at Appendix 2 with a link to The Code of Conduct for Board Members of Public Bodies which sets out the standard of conduct required and issues that need to be considered when considering applying for the role.
The eligibility criteria for this role is for the candidate to be a permanent contracted current postmaster with at least 3 years of continuous service and high compliance with Post Office's standards of operational excellence.
We want to bring direct retail knowledge, entrepreneurial vision and practical experience of running a Post Office to assist the Board's decision-making and setting Post Office's strategic priorities.
This experience should be supported by personal competencies, qualities and beliefs, and we would highlight the following:Commitment to the role played by the Post Office and insight into the development of its future role
Deep knowledge of Post Office products and the strategy required to develop branches
Resilience, humour, and enthusiasm, supporting the Post Office values of trust, reliability and customer focus
Ability to listen to, and influence, key stakeholders, sometimes within challenging environments and experience of engaging with other Postmasters across the network
Knowledge and awareness of key financial targets, financial risks and opportunities
Demonstrable leadership qualities and/or people management experience
We are therefore not asking Postmaster Non-Executive Directors to be representatives for all Postmasters but we are asking them to bring their experience, wisdom and practical knowledge to help us in transforming Post Office into a modern franchise business that works in the interests of all its stakeholders.
The Post Office is committed to having a well-rounded board that reflects society.At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues.
We believe that Equity, Diversity and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation.
Post Office wants people from all walks of life working here and we welcome your application.However, additional Board meetings may be convened and directors must devote such time as is necessary for the proper performance of their directors' duties.
