Service Advisor - Milton Keynes, United Kingdom - Brayley

Brayley

Verified Company

Milton Keynes, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title

Service Advisor

Reference Number

MKSA0423

Location

Milton Keynes

Contract Type

Full-Time Permanent

Salary

£ £35000 per Annum

Closing Date

06/05/2023

Service Advisor

Previous experience desirable, but not essential

Are you fed up
with the industry you are currently working in?

Would you like a job with NO WEEKEND WORKING**
Stepping into the Automotive Industry could give you the lift you are looking for, and the added benefit of NO WEEKEND WORKING in a business that has been independently certified as a Great Place to Work

Brayleys Cars Limited are seeking enthusiastic, committed people to join their successful aftersales teams across it's Honda, KIA, Mazda, Renault and Dacia businesses in London and the Home Counties.

We are currently recruitung for a service advisor to join our busy service Mazda, Renault & Dacia service department based at our dealership based on the Westcroft retail park in Milton Keynes

A little bit about us.
Brayleys Cars Limited are a regional dealer group based across London and the Home Counties. Formed in 2003, the group represents Honda, Mazda, KIA, Mazda & Renault across the region. The group employs almost 275 people across 15 businesses and has an annual turnover close to £180m.

Isn't changing careers a bit of a risk ?

At Brayleys Cars Limited we understand that changing careers, or perhaps returning to work following a career break, can sometimes seem to be a daunting task.

It is important to us that Service Advisors who join us that are new to Automotive Retail, do so with confidence.

If I've never worked as a service advisor before, what sort of back-ground would make me a great in this role?
This is a question we are asked many times.

A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.

You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you'll fit in really well.

All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.

If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.

Influencing skills with the ability and confidence to convert enquiries to sales
Excellent customer management skills to build long lasting relationships
Professionalism, with a commitment to adhering to process and procedure
Someone who can demonstrate the Brayleys Company Principal
to treat every visitor to Brayleys Cars as a welcome guest in our home.

What does a Service Advisor actual do in Automotive Retail?

Respond to enquiries from new and existing customers who need to make use of our workshop facilities
Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans.
Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
Adhere to Brayleys and industry regulations

Do I need experience?

Is training provided?
We invest in you from day one. Newly recruited Service Advisors undergo a full induction into the role.

This is topped up with manufacturer training to ensure their knowledge of products and options is kept up to date.

How can I progress my career?
With 275 members of the team across 15 dealerships, opportunities for progression frequently arise.

In fact, many of our current departmental managers entered Brayleys in similar roles and have developed in their career while remaining in the business.

Why Brayleys?

Brayleys are a multi-award-winning company with strong values that put our people and customers at the heart of everything we do.

We have approximately 275 colleagues and a turnover of over £180m; and growing Benefits available to our team in addition to generous salary packages include:

-
NO WEEKEND WORKING:

-
An un-capped bonus scheme with very high earning potential:

-
Minimum of 29 days holiday per year, increasing to 33 days with length of service rewards
:

State of the art dealership facilities
Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
Cycle to work scheme
Access to a brandnew car through the Brayleys Employee Car Scheme
Brayleys Employee Benefits programme giving access to discounts across highstreet and online retailers
Life Insurance
Group Contributory pension sc