Field Service Team Leader - Colchester, United Kingdom - Jungheinrich UK

Jungheinrich UK

Verified Company

Colchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Field Service Team Leader:

Covering:

Essex:
Without
Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.

***
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide -
and we are very interested in speaking with you further about your career.

Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today,
we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.

In short, your role within
Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

Role Purpose:

To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site.

A role that is both productive and supervisory for a small team of engineers
To control and manage a small team of Jungheinrich Engineers
To maximise efficiency, best practice and customer care to JHUK customers
To lead by example and mentor engineers and apprentices

Role Responsibilities:

Be a first point of contact for a team of engineers
Agree and implement training plans to improve skill levels
Assist on diagnostic work involving Technical where necessary
Complete modest HR functions around training, development, holiday, sickness using relevant HR systems
Liaise with Dispatcher and ASM to increase team performance and maximise productivity
Promote a safety first culture within our business
Carry out selective van audits quarterly to ensure company image and costs are protected
Be a key driver in delivering the best front line levels of customer service to our customers
Maximise all external sales opportunities
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Customer Service Team

Working Hours:

Monday-Friday. 45 hours per week.

Person Specification:

Skills:

An experienced employee who either has managed people previously or can develop to such a role
IT literate
Strong inter personnel skills
The ability to work with, coach and influence people
Ability to work under pressure, putting the customer at the heart of what we do

Qualifications:

A Jungheinrich Trained Engineer with significant experience

Experience:

Somebody who can demonstrate exposure to the customer service sector within JH-UK
Someone who can demonstrate prior customer account experience at any level

Mobility: