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Revenue Controller and Debt Recovery Support Assistant - Cardiff, United Kingdom - Francis Wilks & Jones
Description
Revenue Controller and Debt Recovery Support Assistant
Job Title: Revenue Controller and Debt Recovery Support Assistant
Department: Debt Recovery
Location: Cardiff
Reports to: Shona Houghton, Head of Debt Recovery
WHO WE ARE
We are a growing, progressive and forward-thinking law firm where exceptional technical ability is a given, but this, combined with the personality and creativity of our people, is at the very heart of our successful business.
We are recognised experts in a number of areas of law, including legal services provided to SMEs, directors and shareholders, private clients, banks and financial institutions and insolvency practitioner. These legal services are offered from our main London and our Cardiff offices.
We are constantly looking to develop technologically and have a focus on quality legal services and will support individuals with innovative ideas.
Many of our solicitors previously worked at national and international law firms but have chosen to join us to work with our great team and longstanding clients. They enjoy working in a forward looking firm where collaboration and ideas are encouraged.
ROLE OVERVIEW:
We are seeking a Credit Control /Debt Recovery Specialist who will be responsible for managing the firm's aged debt and supporting the Debt Recovery Team with client matters.
SPECIFIC EXPERIENCE:
Main Duties
· Credit Control Function:
o Proactively manage the firms internal credit control system using our case management software (Visual Files)
o Proactively manage outstanding invoices
o Prepare and issue formal letters including letters before action/ Letters of Claims to clients
o Follow up telephone calls to clients in respect of overdue invoices
o Liaising with solicitors and Partners to progress debt collection of their matters
o Analyse the current credit control processes and identify opportunities of improvement
o Meeting with the Practice Director and Senior Legal Cashier to discuss aged debt and progression of overdue sums
o Putting clients on stop
· Debt Recovery Support Function:
o Opening new client and matter files to include the input of data
o Assisting with the preparation of Letters of Claim on client matters
o Assisting with the preparation of Court Proceedings via Money Claim Online
o Assisting with the preparation of standardised documents
o Liaising with the Courts
o Scanning and electronically filing all incoming and outgoing post
o Assisting with the system production of High Court Writ of Control Applications
o Carrying out pre-litigation debt recovery work to include Letters of Claim, follow up telephone conversations, dealing with disputes at the pre-litigation stage, liaising with debtors
o Telephone calls to debtors to discuss matters, chase for payments and the setting up of repayment agreements
o Preparing Hearing Bundles
o Ordering stationary for the office
o To ensure that all action lists are completed on a daily basis
o Accurate time keeping, record keeping and file maintenance
o To ensure the confidentiality and security of all Firm and client documentation and/or information
o To deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery
o To ensure that all client and matter records are made and maintained in line with the Firm's procedures
o To observe office manuals and instruction books published by the Partners from time to time
o To assist with all Administrative tasks for the team
o Other ad hoc duties as and when required
· Experience:
o Other ad hoc duties as and when required
o Previous experience of providing administrative support to fee earning lawyers is advantageous
o Previous Credit Control experience is essential
o Proficiency in a case management software system
o Competent IT Skills including Microsoft applications
· Skills & Personal Attributes:
o Enthusiastic, friendly team player
o Excellent attention to detail
o 'Can do' approach to work
o Strong analytical and problem solving abilities
o A meticulous and detail-oriented approach
o Ability to manage conflicting priorities and deadlines in a flexible and proactive way
o Ability to work under own initiative with an interest in developing the role where appropriate
o Excellent communication skills
Remuneration and Benefits
Salary: Negotiable plus discretionary bonus scheme based on firm's performance
Benefits
Annual Leave: 25 days paid annual leave per annum
Life Assurance: Automatic enrolment in the Firm's scheme on commencement of employment providing a lump sum of 4 x annual salary in the event of death whilst employed (Max. age 64).
Private Health Cover: Entitlement to join the Firm's scheme after completion of the Probationary Period.
