- To act as line manager for the Concierge Team Members, and provide continuous training and support to the concierge team.
- To ensure the Concierge Team Members have a comprehensive understanding of the SOP manual and that they act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept uptodate.
- To ensure that all Concierge Team Members are fully conversant with the health & safety, fire, and emergency procedures.
- To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner.
- To ensure that all reception and common parts areas are immaculate at all times, including outside of the main entrance.
- Previous experience in a similar position within a residential and/ or 5* hotel.
- Excellent leadership skills, interpersonal and communication skills.
- A passion for delivering exceptional levels of customer service.
- Must be assertive, show initiative and have a very keen eye for detail.
- Efficient in multitasking in high pressure environments.
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Head Concierge - Fareham, United Kingdom - Property Management Recruitment
Description
Head Concierge Position at luxury residential buildingLine Manager - Residential Director
Monday-Friday: 9am-6pm
Super-prime development in the heart of Knightsbridge, London looking is for a Head Concierge.
The Head Concierge will supervise the Concierge Team Members and will be responsible for the delivery of excellent customer service to the residents and visitors.
Job Requirements
Experience Requirements
