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Customer Services Team Leader - Knaresborough, North Yorkshire, United Kingdom - Unity Resourcing Ltd
Description
Customer Service ExecutiveAn excellent opportunity has arisen for a Customer Service Executive / Enquiry Line Assistant to join a well-established organisation based in
Knaresborough .
This is a brilliant role for candidates with previous telephony customer service or sales experience who can build relationships over the phone and can influence and close sales.
This is not a sales targeted role, but we are looking for candidates with a natural sales flair and strong customer service skills.
35 hours per week , MondayFriday 9.00am
5.00pm with an hour for lunch, based in beautiful offices in Knaresborough town centre.
Salary is between £23,000 - £24,000 with a review after successful completion of the probationary period plus a company bonus paid biannually.
Role responsibilities include:
Handing both incoming and outbound calls from customers, providing information on a range of products and benefits
Discussing detailed products over the telephone and via email, within eligibility and terms of membership parameters
Listening and interpreting information given, open questioning, and summarising/recapping to establish the next steps
Sending out quotations and following up
Influencing and negotiating within a Financial Conduct Authority regulated environment
Logging all information on the internal CRM system and high level of MS Office (Outlook, Word, Excel)
Setting up new business through the system
Working as part of a close and supportive Enquiry Line Team and the wider organisation
Candidate requirements
Previous telephony customer service or sales experience
Ability to build rapport over the phone with proven listening and strong communication skills
Positive attitude and self-motivated
IT literate and confident with MS Office
This fantastic opportunity is available for an immediate start so please send your CV ASAP to Louise at Unity Resourcing.
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