Print Room Associate - Glasgow, United Kingdom - Xerox
Description
OVERVIEW:
The Print Room Associate is responsible for the operational, on-site delivery of print production/facilities management to end-user customers.
Activities involve running various print production equipment, organizing and completing customer projects, maintaining customer relationships, and additional tasks including mail delivery and equipment inspections.
PRIMARY RESPONSIBILITIES:
- Operate office/production equipment
- Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
- Clean and maintain office equipment when necessary
- Delivery of customer mail within the office or remote locations
- Distribute supplies as required
- Problemsolve issues to complete production, delivery, and output requirements
- Perform quality inspections before, during, and after the output of each production run
- Perform operator maintenance on equipment
- Maintain reporting logs and information for billing
- Point of contact to receive, review and electronically log customer jobs
- Provide excellent customer service skills
QUALIFICATIONS, SKILLSETS & ABILITIES:
- High School Diploma or equivalent
- Ability to work in a team environment well with others
- Ability to learn multiple tasks and continue daily operations when the main operator(s) are out of the office
- Basic technical troubleshooting skills
- Eager to learn technologies surrounding Print Production
- Able to use PC, perform and demonstrate intermediate use of, MS Office (Word, Excel, PowerPoint, TEAMS)
- Minimum of one (1) year experience in a Customer Service role
- Ability to sort/deliver mail
- Ability to lift up to 50 pounds
- Other duties as needed by customer requirements
ADDITIONAL INFORMATION:
- **A full DBS check and enhanced security check will be required.
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