- The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager Internal relationships
- include line manager & scheduling team
- External relationships include customers.
- Provide service activity, incl. performance actions and maintenance/retrofits activities, in the team on a specific product group/family.
- Provide installations and de-installations of Xerox & third party products within agreed customer timeframes in order to meet contractual agreements.
- Recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox.
- Timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines.
- Actively communicate with colleagues to share technical information in the correct way.
- Manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction.
- Minimum Several years' experience in a field service role within the reprographics sector
- Preferred Manufacturer trained on any of the following: Xerox, Toshiba, Epson, Kyocera, Ricoh
- Preferred Follow-up courses, including communication, customer handling skills.
- Minimum Good knowledge of the English language.
- Minimum Developed analytical skills.
- Minimum Skills in the use of electronical diagnostic tools, such as multi meter's
- Minimum Customer focused mentality.
- Preferred Knowledge in the field of computers, networks, data communication and colour knowledge (if relevant for the product portfolio).
- Minimum Developed communicative and reporting skills.
- Minimum Willing to work flexibly.
- Additional Role Requirements
- Vacancies within the Northwest.
- Training will be provided on hardware/products specific to the area
-
Client Service Representative
3 weeks ago
eFinancialCareers Bexley, United KingdomThe broad function of Derivatives Clearing Services comprises: · Providing a controlled and efficient operating environment in which to successfully process trades and the associated lifecycle activities required to enable internal and external clients to access Centrally Cleared ...
-
Customer Service Representative
1 week ago
Survitec Group Limited Dartford, United Kingdom**Vacancy Title**:Customer Service Representative (x2)** · **Vacancy Location**:Dartford, Kent** · **Engagement Type**:Permanent, Full Time** · **Your Company** · Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in t ...
-
Customer Service Representative
1 week ago
Survitec Group Limited Dartford, United Kingdom**Vacancy Title: Customer Service Representative** · **Vacancy Location: Dartford, Kent** · **Engagement Type: Permanent, Full Time** · **Your Company** · Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, ...
-
Client Service Representative
3 weeks ago
ConvaTec Dartford, United KingdomAt ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we · touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and inf ...
-
Customer Service Representative
2 weeks ago
D&X Belvedere, United KingdomSince 2008, our company has defined glamour in the world of timeless fashion jewellery and accessories, supplying high street shops, department stores and independent boutiques with our in-house designs that are unique, diverse and of the highest quality. · We are now seeking a c ...
-
Customer Services Representative
2 weeks ago
Leonard Douglas Recruitment Ltd Swanley, United KingdomA Registrations Coordinator - office based - is a vital employee who will keep the smooth daily running of operations within registrations at Riddingtons Payroll. This role requires ownership of the registrations process from start to finish. Office hours are Monday to Friday, Du ...
-
Customer Services Representative
1 week ago
Spiral Packs (London) Limited Dartford, United KingdomCUSTOMER SERVICES REPRESENTATIVE · REPORTS TO: LEADERSHIP TEAM · We are looking for an experienced Customer Services Representative to join our team. You will be the first point of contact for customers and provide support for our sales team. · The role requires a passion for a h ...
-
Customer Service Representative
1 week ago
Pongees Dartford, United KingdomWe are a very well known UK silk fabric supplier based in Dartford, Kent and we are looking for an experienced and conscientious Customer Service Representative to join our team immediately on a contracted term for maternity leave cover (9-12 months). · This position involves wor ...
-
Customer Service Representative
2 days ago
Survitec Group Limited Dartford, United Kingdom**Vacancy Title: Customer Service Representative** · **Vacancy Location: Dartford, Kent** · **Engagement Type: Permanent, Full Time** · **Your Company** · Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, ...
-
Customer Service Representative
1 week ago
MLW.3 LTD Belvedere, United KingdomWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. · q · In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive customer experi ...
-
Tiffany Service Centre Representative
2 weeks ago
RIMOWA GmbH Dartford, United KingdomCompany: Tiffany & Co · - Country / Region : United Kingdom · - City : Dartford · - Business group: Watches & Jewellery · - Contract type: Permanent Job · - Function: Retail · - Experience required: Minimum 3 years · - Reference No.: 57118 · - Date of publication: · POSITION · T ...
-
Tiffany Service Centre Representative
2 weeks ago
Tiffany & Co. Dartford, United KingdomTiffany Employee Culture · Tiffany & name instils images of true love, romance, and The Blue Box. It is a symbol of excellence. For 185 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and ...
-
Customer Service Representative
3 weeks ago
Grabex Windows Ltd Orpington, United Kingdom**Customer Service Representative** · If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. · We are looking for people who share our passion, energy, and enthusiasm for c ...
-
Customer Service Representative
3 weeks ago
Fashion & Retail Personnel Charlton, United KingdomMain responsibilities: · - Act as first point of contact for any issues with customer's orders · - Answering any incoming phone calls, providing assistance, advice and information regarding their orders · - Monitor a busy inbox relating to any customer queries regarding their ord ...
-
Service User Representative
3 weeks ago
Change Grow Live Newham, United KingdomOverview: · Change Grow Live believe that those who access our services should be at the heart of everything that we do and those who have lived experience have a unique and valuable insight into how our services can work best. · We are looking for people who can will help us to ...
-
Customer Service Representative
2 weeks ago
Reed Business Support City of London, United Kingdom**Do you want to work in the luxury goods industry?** · **Do you have customer service experience?** · **Do you have 2 years' experience in administration?** · I'm working with a company that provides the luxury goods industry, international banks and high-net individuals with a ...
-
Customer Service Representative
3 days ago
Contact Centre Recruitment Orpington, United Kingdom**Customer Service Advisor** · **Location: Orpington** · **Salary: £22,000 - £24,000** · **Working hours: 9:00am-5:30pm with 1 hour for lunch and 5pm finish on Fridays.** · Our client is an online fast-growing company looking for a new member to join the Customer Service Team. Th ...
-
Customer Service Representative
2 weeks ago
Restore West Thurrock, United Kingdom**Business Unit: Datashred** · **Location: West Thurrock RM191NA** · **Contract Type: Permanent** · **Hours: 35** · **Salary: £22,000 - £24,000** · - Do you want to work in a vibrant and rapidly growing business? Are you passionate about delivering excellent Customer Service? We ...
-
Sales and Customer Service Representative
2 weeks ago
KBC Logistics Ltd Purfleet, United KingdomAn excellent opportunity to work with a long-established logistics business covering the UK - based in the Thurrock area you will be looking after an extensive customer base with some travel and overnight stays required. You will be managing a portfolio of existing customers, ide ...
-
Customer Service Representative
3 weeks ago
Find My Man and Van Barking, United Kingdom**Company Description** · Find My Man and Van is a comparison and booking site for Man and Van/Removals, established in 2015. Through our online platform, customers enter their move details, date & time and receive online quotes from moving companies registered with the site. Wit ...
Technical Service Representative II - Bexley, United Kingdom - Xerox
Description
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity, inclusion and belonging.
Job Role Summary
Responsible for the maintenance and repair of Xerox and/or third party products from Kyocera, Ricoh, Sharp, HP and Canon whilst having the basic ability to resolve networking and operating system issues.
Purpose
Working remotely, you will be required to solve technical hardware & software problems at customer sites, whilst liaising closely with the client to ensure total satisfaction. Optimise workload & costs in line with planned targets and guidelines set by the business and/or your line manager
Scope - Job Specific
Main Responsibilities
Candidate Background: Skills, Knowledge and Abilities
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
2020 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries.
