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    Account Manager - Exeter, United Kingdom - Global Services

    Global Services
    Global Services Exeter, United Kingdom

    3 weeks ago

    Default job background
    Full time Construction / Facilities
    Description

    Global Services Ltd. supply a huge range Engineering, Deck, Interior and Galley equipment to the superyacht, cruise and commercial shipping industries worldwide. We have been described as a bespoke eBay service for the maritime world.

    With over 25 years' experience and hubs in Exeter and Rotterdam, our expert team has an enviable track record of building trusting, long-standing relationships and exceeding the expectations of our clients - from superyacht owners, engineers and crew to procurement teams , wherever they are in the world. Our teams are passionate about all-things maritime and that reflects in everything we do.

    To support our growth strategy, we are on the immediate look-out for a dynamic, key Account Manager who can take personal accountability for managing all aspects of Global Service's business relationship with our customers.

    Purpose of the role

    • Manage a portfolio of Global's worldwide customers; helping them source goods across all departments.
    • Work with our buying team and our international supply chain to ensure orders arrive on time and are shipped within deadlines.
    • Building lasting relationships with clients via telephone, email and face to face.
    • To develop your existing portfolio, on-boarding new departments and maximising their spend.
    • To proactively reach out to inactive customers and onboard new business.


    Key Responsibilities

    • Process all customer enquiries, quotes and orders ensuring customer needs are correctly interpreted, identifying the right products to sell.
    • Process purchase orders on suppliers, ensuring best pricing, delivery and terms.
    • Monitor deliveries from suppliers and advise customers on a regular basis of the delivery progress with their orders.
    • Work closely with our Buyers and Logistics teams in the UK and Netherlands, ensuring work is delegated effectively with clear deliverables and communication between colleagues.
    • Proactive follow up of all quotes to maximise conversion to orders.
    • Proactive outbound targeting of new and/or dormant customers to re-engage with them and grow the business.
    • Identify new areas of business and target accordingly (i.e. offer services to other departments on-board).
    • Co-operate across teams, from sales to warehouse and accounts, to ensure the best end-to-end service is offered to customers throughout their journey with us.
    • Learn and develop new skills and attend training specified by the company.
    • Keep up to date on proposed legislation and its impact on our customers and suppliers.
    • Attend trade shows, visit customers and shipyards in the UK and internationally when required.


    Personal Specification:

    • Sales and/or Account Management experience.
    • High capability for building rapport and developing strong customer relationships.
    • Excellent all-round communication skills.
    • Great time management and ability to manage multiple tasks and prioritise workload.
    • Attention to detail.
    • Intuitive to customer needs.
    • Negotiation skills.
    • Passion for excellent customer service and to develop and build client relationships.
    • IT literate with experience of Outlook, Word and Excel and the ability to learn new systems.
    • Thirst for knowledge of market trends/intel.
    • Knowledge of, or desire to get to know the maritime industry.


    Advocating Global Services' Core Values

    • Continuously demonstrate behaviours aligned with Global Service' core values.


    Wage, Working Hours & Benefits

    • Salary up to c.£27k plus monthly commission and incentives.
    • Mon- Fri, 8:00-17:00 with 1 hour for lunch and morning and afternoon break.
    • Based at our friendly office in Exeter.
    • 25 days' holiday, plus Bank Holidays and your birthday off. Option to buy and sell an extra 5 days of holiday each year.
    • Great working environment.
    • Referral bonus scheme for friends.
    • Mental and physical health and wellbeing benefit programme.
    • Personal and professional development programme.
    • Social team coordinating regular events.
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