Medical Secretary Ent - London, United Kingdom - Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking for dedicated, motivated, proactive person to join our team to help us provide high quality care to our service.

The post holder will provide administrative and secretarial support to ENT Department and Senior Management Team. The post holder will also be required to attend meetings where agenda and minutes/note taking will be required. Communication is a must between external and internal members of staff as well as the public.

You must enjoy working in a busy environment and be able to prioritise your own workload.

You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast paced environment.

To provide a full secretarial and clerical service to the Consultant and the Consultant's team.

The post is a vital link between the patient, the Consultant, the wider Trust and other people involved in the provision of health care.

The post holder may on occasion supervise other secretarial and clerical staff.

To act as a central point of information and communication for the clinical team.

To provide a full secretarial support service to consultants and members of their teams in respect to their general medical duties and specialist work.

To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.

Our people are our greatest asset.

When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.

Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.

We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments.

To type all clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed.

To organise and service meetings on behalf of the Consultant and the Consultant's team, taking and distributing minutes as required.

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times.

To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff.

Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.

To maintain filing systems that facilitates the effective running of the department.

To use the appropriate IT system for checking patient information and appointments.

To manage patient records appropriately, ensuring an up-to-date record is maintained of all case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.