Customer Support Invoicing Executive - Milton Keynes, United Kingdom - 1st Choice Recruitment

1st Choice Recruitment

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Invoicing Support Executive (Hybrid Working)
- £22,000 - £24,000 per annum, DOE

Monday to Friday
9am5.30pm
37.5 hours per week
3 days working from home and 2 days in the office.

Our client is seeking a Customer Invoicing Support Executive to join their Milton Keynes based team.

This position will involve a mixture of home and office-based working.

You'll be part of a team who are genuinely enthusiastic about our customers, guiding them when they need help with a variety of invoice queries and showing we value them.

The job will involve...

Working efficiently with the team to provide a seamless service to internal and external customers
Speaking with customers daily through a variety of communication channels
Investigating any invoice queries and engaging with wider business teams including the teams who process customer contract changes to relay accurate information to customers
Working closely with other teams, such as the Finance Team and Revenue Operations Team
Accurately maintaining customer information so invoices reach the right place first time
Supporting Account Managers with general invoicing queries
Helping work towards the agreed team objectives that contribute to the wider company mission
Supporting the team with bespoke projects from time to time to trial new processes and initiatives
Proactively and constructively contributing ideas and challenging team processes where potential improvements have been identified

The Person will...

Be solution driven, able to adapt service approach to tailor the customers' needs.
Be a clear and strong communicator, both written and verbal
Be confident speaking with different people to build strong rapport and manage expectations
Be empathetic and caring to customers' needs and expectations
Have good time management and the ability to prioritise
Be able to build a complete understanding of how the business bills different customer types
Be comfortable working under pressure in a calm manner
Be a keen problem solver with a desire to take ownership to resolve queries
Have solid IT skills including Excel, Word and ideally CRM databases
Be methodical with high standards and take pride in their work
Be numerate with a keen eye for detail and accuracy
Be comfortable with change and being open to the role and process evolving and learning new responsibilities

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.