Claims Handler - Brighton, United Kingdom - Clearline Recruitment

Clearline Recruitment

Verified Company

Brighton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full Time

Brighton, East Sussex
Posted on 12th April 202
Up to £23500 per annum GBP / Year

Our client is looking for a claims assessor to join their market leading company in Brighton. Your role will be to assess claims under travel insurance plans. You will analyse claims made against the relevant policy wording to determine cover. You will contact claimants to request additional information where required and settle or decline the claim as appropriate. You will treat customers fairly at all times and guide them through each stage of the claims process

Responsibilities

Deliver superior customer service.
Operate within the company's policies and guidelines.
Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met
Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FCA guidelines.

Requirements:

Excellent written and spoken English; confident in communicating with people at different levels in different situations
Minimum education standard of 5 GCSEs at Grade C or above and 2 A Levels or equivalent or appropriate experience.
Previous experience working within a financially regulated environment.
Computer literate
Effective time management to be able to multitask, prioritise to meet varying tasks and deadlines and delegate.
Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
Good numeracy, literacy, and attention to detail.
Takes ownership for personal growth, this includes being open & responsive to feedback, being selfaware, selfreflective, displaying personal initiative and ensuring industry knowledge is kept up to date.
Is selfmanaged and motivated, has a proactive/'cando' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure.

For more information, please contact Jamie Watson at Clearline Recruitment.

Job Title:

Claims Handler (Hybrid)***
Location:Brighton (2 day in the office, 3 days from home)***
Salary:£23.5k + £1300 STI***
Full Time:37.5-hour shift from Monday to Friday.

Shifts will fall between the hours of 8am and 5.30pm.