- Typing of clinic letters as appropriate within the specialty and other correspondence from audio dictation (Big Hand) using Word.
- Prioritising work according to changing demands.
- Presenting pathology, laboratory and X-ray reports to Consultants or Clinical Team.
- To ensure that filing/scanning is carried out on a regular basis onto the patient electronic notes system (Evolve).
- To use and obtain information from the Patient Administration System (Careflow).
- To maintain good communication with the Consultants, their supporting staff and other staff within the department, as well as patients and members of the public.
- Dealing with telephone enquiries from patients, relatives, GP's and other departments within the Trust and other hospitals.
- To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner.
- To liaise with other secretarial staff, particularly within the same directorate, and to ensure that cover arrangements are facilitated by working as a team member.
- To deal with general enquiries in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing from staff, patients and the general public.
- Providing cover for annual leave and sickness, as required within the Division and as directed by the Lead Speciality Co-ordinator.
- Using systems on a daily basis, including Bighand, Careflow, Evolve and Microsoft Office on a daily basis.
- GCSE or equivalent in English and Maths
- RSA II typing/word processing or equivalent
- RSA III typing/word processing or equivalent
- Ability to prioritise workload and work to deadlines.
- Ability to multi-task.
- Ability to maintain patient confidentiality.
- Experience of working with IT System.
- Accurate audio typing. Good numeracy and literacy skills.
- Effective and accurate keyboard skill.
- Good knowledge of MS Office.
- Office experience.
- Excellent communication skills.
- Previous secretarial experience in acute/healthcare setting.
- Understanding/ experience of medical terminology.
- Understanding of the Hospital environment.
- Ability to develop and maintain supportive relationships within the team.
- Flexibility and adaptability to changing situations.
- Ability to deal with challenging situations with empathy/tact/diplomacy.
- •Previous experience of working as part of a team.
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
- Ability to use own judgement/initiative.
- Ability to problem solve and adapt to changing situations.
- Ability to reflect on own work/accept and manage change.
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Maternity Ward Clerk - Worthing, United Kingdom - University Hospitals Sussex NHS Foundation Trust
Description
Job overview
If you have highly effective secretarial and audio typing skills there is an opportunity to join the Urology Admin Team as a Support Secretary supporting the Speciality Co-ordinators and the rest of the Team.
Main duties of the job
We are looking for an individual who has the ability to communicate effectively with colleagues, patients and medical staff.
Previous secretarial/administration experience and excellent audio typing skills are essential. Knowledge of medical terminology is desirable but not essential.
Our ideal candidate will be flexible and adaptable and willing to work as part of our busy but supportive Team.
If you think you have the qualities to fill this post then we would like to hear from you.
Training and support will be given to the successful candidate.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
Person specification
Experience/Qualifications
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Specific Requirements
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Skills
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People Managment and Development
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Equality, Diversity, and Inclusion
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Freedom to Act
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