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    Remote analyst - United Kingdom - InnovateHer

    InnovateHer
    InnovateHer United Kingdom

    3 weeks ago

    Default job background
    £35,000 - £42,000
    Description
    Service Analyst – Service Design & Transition
    £UK Remote First
    This is a UK remote first role.

    There may be a need for you to come into the Manchester office once or twice a month to connect with the team.

    Those living close to Manchester will also have the option to work in the office if desired (find out more about our hybrid working policy ).

    Please be aware Co-op does not offer visa sponsorship for this role

    We're looking for a Service Analyst to join our Digital Technology & Data (DT&D) team to support the implementation of new technologies and services across Co-op, making sure we have fully operational and effective services.

    In this role, we'll look to you to be responsible for managing the deliver of service outcomes; collaborating with internal and external partners to make sure we're getting the best value and performance from our services.

    Build an understanding of our future needs and changes to existing systems, and implement service management capabilities that are aligned to our business needs, processes and tools
    Make sure that service management-related incidents and issues are appropriately addressed in line with service levels
    Collaborate with colleagues on ongoing projects and programmes to make sure new DT&D services meet the relevant service criteria
    Manage service management risks in line with our risk management framework
    Analyse and monitor any process or technical issues, and take corrective action on services as necessary
    Promote, be on the look-out for, and deliver-on continuous service improvement opportunities
    Experience of IT service delivery
    Experience working in a multi-sourced environment, with a solid understanding of how to successfully drive process and/or technical service outcomes across a varied supplier network
    Knowledge of agile and waterfall methodologies
    Good communication and relationship-building skills, with the ability to influence and challenge people inclusively

    If you've got the skills and experience we're looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

    An annual bonus (based on personal and business performance)
    ~28 days holiday (rising to 32 with service) plus bank holidays
    ~ A pension with up to 10% employer contributions
    ~ Coaching and training to support your career development
    ~ Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
    ~ YuLife – an app that rewards you for exercising with discounts and vouchers for your favourite brands

    Building an inclusive work environment

    As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do.

    Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

    We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

    We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

    We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
    You can find out more about our recruitment process at
    You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
    #
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