Referrals Administrator - Worthing, United Kingdom - Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust
Sussex Community NHS Foundation Trust
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Worthing, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Are you someone who has great people and interpersonal skills? Are you looking for a role where you can make a difference every day? Do you have a good eye for detail?


NHS West Sussex Talking Therapies is looking for a Referrals Administrator to join our South Locality Team based in central Worthing.

(There may be occasions when you are required to work out of one of our other locations in Littlehampton or Durrington).


You will often be the first person a patient will have contact with when referring into our service, so a background working in a customer service or a patient facing role would be ideal.


The post holder will be primarily responsible for registering patient referrals into the service - referrals are received online, via telephone or via other health professionals.

You will be booking appointments onto our patient database, dealing with patient enquiries and supporting our wider clinical teams.


You will work closely with all team members to ensure the efficient management of all administrative tasks according to patient and service needs.

You will need to be able to work under pressure and to deadlines.


NHS West Sussex Talking Therapies provides talking therapies within primary care and community settings to patients with mild to moderate depression, anxiety, and other psychological illnesses.

We are a leading, innovative, high performing talking therapies service. We have a fantastic, supportive culture and a wonderful team of clinical and non-clinical staff.


As part of Sussex Community NHS Foundation Trust, we have:

  • Positive NHS Staff Survey results
  • The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
  • A great working environment in the community, in patients' homes and our community hospitals
  • Excellent training and development opportunities
  • Real Living Wage Employer with great rates of pay
  • Flexible working options, including career breaks, parental leave and adoption leave
  • Supportive team environments
  • Thriving BAME, Disability, LGBT+ and Religion and Belief staff networks
  • Disability Confident Employer, committed to creating inclusive workplaces


The main priority of this position is to work as part of the Administrative Team and manage patient referrals into the service while providing comprehensive administrative support to the wider clinical and management team.

Referrals will be made via telephone and online directly by patients and health care professionals.

You will need to answer calls and respond to patient needs in a timely manner whilst ensuring accurate recording of patient information onto our patient database.

Excellent communication skills are essential to deal with a wide variety of patient queries and needs.

The post holder must be able to document clear and accurate records that reflect information provided during the referral and screening process.

This is a busy office working environment receiving a high number of calls per day.

It is therefore essential to possess the ability to prioritise and multi-task the competing demands of patients and colleagues alike.

Further career and development opportunities may be available. Please refer to the job description for more information.
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