Service Booking Executive - Slough, United Kingdom - Wheels, Inc.

Wheels, Inc.

Verified Company

Slough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together

We have recently created a new Service Booking team at LeasePlan and we are looking for someone in this role to handle, manage and accurately steer maintenance service requests to our LeasePlan preferred supplier networks.

In exchange we offer a starting salary of £23,000 and competitive benefits such as 25 days holiday (plus your birthday).

If you have a strong customer background, can demonstrate the ability to work under pressure, have a basic understanding of how a vehicle works, have ability to negotiate and influence situations, be computer literate, and have a great professional manner please apply

Key Responsibilities Facilitate the 'LPUK SIMS Roll Out' initiative by being open to adapting new effective service booking practices- Gain and develop a good understanding of the different LPUK Supplier networks to accurately steer the bookings to the correct network based on customer requirements.- Make follow up and check point calls to garages and obtain the latest information on the customer scheduled bookings to cascade up to date information to LPUK Customers- Meet all agreed SLA's and Key Performance Indicators (KPI's)- Maintain a high level of service focus, ensuring LeasePlan Service Style is adopted and supported always.- Keep abreast of market conditions and specific industry and organisational changes.- Work with other departments and look for ways to continuously improve the end-to-end customer experience for LeasePlan Service Booking Customers.

Required Skills & Experience- 5 GCSE's or equivalent, typically grade C or above, must have at least grade C in English and Math's

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries.

LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years.

Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years' experience, LeasePlan's mission is to provide what's next in sustainable mobility so our customers can focus on what's next for them.

We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you'd like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report