Senior Housekeeping Supervisor - Nottingham, United Kingdom - DoubleTree by Hilton Nottingham-Gateway

DoubleTree by Hilton Nottingham-Gateway

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

As a Senior Housekeeping Supervisor for the DoubleTree by Hilton Nottingham - Gateway Hotel you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience.

You will be the face of the department alongside the housekeeping management, communicating with the Front Desk, Maintenance and the guests alike ensuring a smooth and memorable experience.
Acknowledging guests in a polite and friendly manner, consistently demonstrating great customer service.

- cleaning guestrooms on daily basis to ensure excellent standards and to check furnishing and equipment are clean and in good repair, paying attention to detail.

Checking the computer system (ONQ) throughout the day for an update of room status.
Supervise the work of Room Attendants, take immediate and suitable corrective action in a case where a member of staff work is below standard.
Liaise with the immediate Head of Department/Deputy Manager to ensure all sections of rooms are spring cleaned in rotation.
Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.
Report and log any maintenance defects found in the rooms and assigned areas.
Working in line with Housekeeping Management to ensure smooth running of the department and communicate with each other
Handle, follow up and communicate any comments or complaints.

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