Senior Housekeeping Supervisor - Nottingham, United Kingdom - DoubleTree by Hilton Nottingham-Gateway

DoubleTree by Hilton Nottingham-Gateway
DoubleTree by Hilton Nottingham-Gateway
Verified Company
Nottingham, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description

As a Senior Housekeeping Supervisor for the DoubleTree by Hilton Nottingham - Gateway Hotel you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience.


  • You will be the face of the department alongside the housekeeping management, communicating with the Front Desk, Maintenance and the guests alike ensuring a smooth and memorable experience.
  • Acknowledging guests in a polite and friendly manner, consistently demonstrating great customer service.
- cleaning guestrooms on daily basis to ensure excellent standards and to check furnishing and equipment are clean and in good repair, paying attention to detail.

  • Checking the computer system (ONQ) throughout the day for an update of room status.
  • Supervise the work of Room Attendants, take immediate and suitable corrective action in a case where a member of staff work is below standard.
  • Liaise with the immediate Head of Department/Deputy Manager to ensure all sections of rooms are spring cleaned in rotation.
  • Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.
  • Report and log any maintenance defects found in the rooms and assigned areas.
  • Working in line with Housekeeping Management to ensure smooth running of the department and communicate with each other
  • Handle, follow up and communicate any comments or complaints.

What are we looking for?

  • Passion and willingness to learn.
  • Positive attitude and someone who makes our guests smile.
  • Genuinely friendly and caring.
  • Enjoys working as part of a team.
  • Ambitious and hard working.
  • Good communication and excellent grooming standards.
  • Ability to work morning, afternoon/evening and weekends.
  • It would be advantageous if you worked in Hospitality industry previously.
  • Ideal for a current supervisor ready to step up.

Benefits:


  • Discounted or free food
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift

Work Location:
In person

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