Senior Housekeeping Supervisor - Nottingham, United Kingdom - DoubleTree by Hilton Nottingham-Gateway
![DoubleTree by Hilton Nottingham-Gateway](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
6 days ago
Description
As a Senior Housekeeping Supervisor for the DoubleTree by Hilton Nottingham - Gateway Hotel you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience.
- You will be the face of the department alongside the housekeeping management, communicating with the Front Desk, Maintenance and the guests alike ensuring a smooth and memorable experience.
- Acknowledging guests in a polite and friendly manner, consistently demonstrating great customer service.
- Checking the computer system (ONQ) throughout the day for an update of room status.
- Supervise the work of Room Attendants, take immediate and suitable corrective action in a case where a member of staff work is below standard.
- Liaise with the immediate Head of Department/Deputy Manager to ensure all sections of rooms are spring cleaned in rotation.
- Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.
- Report and log any maintenance defects found in the rooms and assigned areas.
- Working in line with Housekeeping Management to ensure smooth running of the department and communicate with each other
- Handle, follow up and communicate any comments or complaints.
What are we looking for?
- Passion and willingness to learn.
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Ambitious and hard working.
- Good communication and excellent grooming standards.
- Ability to work morning, afternoon/evening and weekends.
- It would be advantageous if you worked in Hospitality industry previously.
- Ideal for a current supervisor ready to step up.
Benefits:
- Discounted or free food
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
Work Location:
In person
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