Complaints Officer - Doncaster, United Kingdom - eFinancialCareers
Description
RESPONSIBILITIES
- Providing high quality and professional advice and support when dealing with telephone calls and correspondence
- Investigating the complaint competently, diligently, and impartially obtaining additional information where necessary to enable a resolution to be reached
- Ensuring that all complaints received are resolved successfully in line with the FCAs Treating Customers Fairly principles, liaising with all relevant parts of the business to facilitate such outcomes
- Communicating professionally with a variety of people including customers, branch staff, senior management, Close Brothers, insurers, and the Financial Ombudsman Service
- Ensuring compliance with Company and regulatory requirements
- Responsible for the accuracy of information recorded in the database
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Excellent administration skills
- Organisation and multitasking skills
- Computer literate and strong keyboard skills
- Good communication and interpersonal skills at all levels (written and verbal)
- Negotiation skills
- Attention to detail and commitment to high standards of quality
- Understanding and reassuring telephone manner
- Team working
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Motor finance and Regulatory knowledge (Financial Conduct Authority and Financial Ombudsman Service) desirable
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